Zenith Benefits

[DaKahuna]

1 hour ago, SusieAV8R said:

Very nice birthday present, DaKahuna!  Congrats & enjoy!!

 

 I am thoroughly enjoying it.  

 

 Homemade Zacapa Above the Clouds is just as good as any I have had shipboard.  Even made my SIL and myself each an Old Fashioned and smoked them as well.   

 

 This could end up being a dangerous gift !

 

 

[ArgoNereus]

12 hours ago, cruisestitch said:

Did you follow through?  Did you click on “more details”?

Yes, but there were no more details other than about Zenith.

[samofam]

On 2/5/2024 at 6:44 PM, Jim_Iain said:

 

Sorry to hear.   I'm sure there must be others.   When Celebrity drops the ball like this it is a real kick in the face.  

 

Do you have the Zenith Desk phone number.   If not email me and I will send to your or could just e-mail Andrea Shey at  ashey@celbrity.com -  As Director of Loyalty she will be the best person to address the issue.

This happened to us on Beyond recently. It was actually our 'free' achieving Zenith cruise.

We had confirmed the celebration with the Zenith desk. NOTHING! Checked with guest relations manager towards the end of the cruise. Apparently our whole celebration was overlooked!

We have been told it will be done on our next cruise. Also, it is still confusing going through the suites entrance as Zenith, we had one worker at the door in Fort Lauderdale try to turn us away to the general entrance even though it says Zenith on the boarding pass.

[cruisestitch]

The workers don’t work for Celebrity—-they are employed by the port.  Not surprising that some are a little uncertain of what Zenith means in terms of boarding.

[Jim_Iain]

I had the same situation once traveling as a Zenith in Aqua.  The agent first said you have to be in a Suite..... I pointed to the Big Sign that said  Suites and Zenith... she looked embarrassed and apologized.      Like @cruisestitch indicated many of the contractors aren't fully trained.

 

One time I was returning to a cruise an a Port Guard  asked me "What is a Zenith -   I've never seen one of those cards before".   I joked with him and said it means I'm an important person... LOL... and explained what Zenith was.

[STLCRUISIN]

When we went to check in for our first cruise as Zenith last month on the Constellation in Tampa we were a bit hesitant since the sign stated "Suites" and not "Suites and Zenith". We walked up anyway and asked, and they let us through.

 

 

[STLCRUISIN]

I think a lot of the recognition on the ships is up to the ship staff themselves. It just seems to be so inconsistent among ships. And I think we would have also been disappointed if there was no recognition.

 

We were pretty fortunate on the Connie last month. We had a wonderful Zenith celebration on the Bridge and were able to invite our friends to join us. Besides receiving the cake, flowers and a model of the ship, the Captain made a very heartfelt toast to us. We were also joined by the other senior officers and the CD (Sue Denning). 

 

This was in addition to a comped specialty dinner, champagne and fruit in the room, a Zenith cocktail hour and, another day, a Zenith lunch. There were also other little surprises during the cruise and the Captains Club hosts were exceptional throughout the entire time.

 

If you have not heard anything before your next cruise you should, by all means, reach out to the Zenith desk. 

[verizon]

30 minutes ago, STLCRUISIN said:

When we went to check in for our first cruise as Zenith last month on the Constellation in Tampa we were a bit hesitant since the sign stated "Suites" and not "Suites and Zenith". We walked up anyway and asked, and they let us through.

 

 

Sorry duplicate previous post.

Edited March 5 by verizon

[goofysmom99]

I'm currently on Summit.  First leg, I was charged for room service (always wrote Zenith benefit).  The other seven zeniths were in suites so they weren't affected.  It took two trips to Guest Relations and one to the CC concierge before it finally got straightened out.  I don't even want to remember the boarding screw-up in Miami (they apologized).  All is well now.

[Joker54]

We were called about 5 days after attaining Zenith and they said our party would be on solstice when we leave Singapore. The Zenith ‘package’ is taking about 4 months to receive these days.

 

Will post back here with an update before we get to Sydney 

[abbydancer2003]

I'm resurrecting this for a question(s).  Unless something changes, and thanks to the power up that arrived yesterday, we should make Zenith on our 3/25 Edge cruise.  We're B2B with the 4/5 cruise.  

 

Our next cruise after that is a 6 Pacific coast repositioning cruise.  I'd really like our Zenith Party to be on that cruise, since both DH (who has my status, so I guess Zenith too), and my sister (who helped me get there by doing a sister cruise every year) as well as some friends, will be there.  Can I request that?  It's a month after we hit the milestone.  Is that too soon?  

 

Thanks.  

[C 2 C]

21 minutes ago, abbydancer2003 said:

we should make Zenith on our 3/25 Edge cruise.  We're B2B with the 4/5 cruise.  

 

Our next cruise after that is a 6 Pacific coast repositioning cruise.  I'd really like our Zenith Party to be on that cruise, since both DH (who has my status, so I guess Zenith too), and my sister (who helped me get there by doing a sister cruise every year) as well as some friends, will be there.  Can I request that?  It's a month after we hit the milestone.  Is that too soon?  

 

Thanks.  

YES, probably, but make sure you talk to the Captain's Club Concierges on each journey.  Check if there are other 3,000 point Zeniths that may be on your cruises.  There are groups on -- who may be able to give more advice about 3,000+Zeniths.  Congratulations on the dedication to get from A to Z.

 

[WestLakeGirl]

You never change status until after a cruise, not during it.

 

So if you achieve 3K on the first of the B2B cruises normally they would wait for those points to post a week or so later, but since you are B2B the concierge will know what’s happening and would schedule your party on the second leg; however you are saying that you DON’t want it then and would rather wait one cruise?  They MIGHT be able to do that but it would be a bit irregular.

Edited Wednesday at 07:11 PM by WestLakeGirl

[abbydancer2003]

33 minutes ago, WestLakeGirl said:

You never change status until after a cruise, not during it.

 

So if you achieve 3K on the first of the B2B cruises normally they would wait for those points to post a week or so later, but since you are B2B the concierge will know what’s happening and would schedule your party on the second leg; however you are saying that you DON’t want it then and would rather wait one cruise?  They MIGHT be able to do that but it would be a bit irregular.

Thanks.  On the Solstice, we went to a party for someone that made Zenith months earlier.  She was also on the third of three legs when she did it.  (Her daughter was joining her).  I'm hopeful I can work it out.  My plan is to talk to the Captains Club people on the first cruise about that second.

 

Edited Wednesday at 07:38 PM by abbydancer2003

[C 2 C]

7 minutes ago, abbydancer2003 said:

Thanks.  On the Solstice, we went to a party for someone that made Zenith months earlier.  She was also on the third of three legs when she did it.  (Her daughter was joining her).  I'm hopeful I can work it out.  My plan is to talk to the Captains Circle people on the first cruise about that second.

 

Captain's Circle:  You have to leave that Princess term behind and go with captain's Club.

[abbydancer2003]

8 minutes ago, C 2 C said:

Captain's Circle:  You have to leave that Princess term behind and go with captain's Club.

Oops.  Yes, Captain's Club.  Sorry!  Now fixed.

Edited Wednesday at 07:39 PM by abbydancer2003

[39august]

Shortly after making Zenith, I called the Retreat number and asked if that was OK. Was told the Retreat number was also for Z's. 

[Happy Cruiser 6143]

Yes, call the Zenith concierge--same number as the Retreat concierge and explain when you'd like to have your party.  My guess is Celebrity can make it happen when you want it to.  The retreat concierge on the ship had mine all set up to be on the bridge, but when I gave her the list of the people I wanted to invite, we decided that was too many for the bridge and she rescheduled it to be in Blu.  I had a lot of cruising friends on that cruise, several of whom were already Zenith.  I also asked her to invite any other Zeniths who happened to be on the cruise.

[jelayne]

We were told when our ceremony would be but never told we could invite anyone.  We did have friends traveling with us who we would have loved to have on the bridge for  the event.

[wrk2cruise]

You should be able to have the celebration on your desired cruise.  Just communicate with the CC concierge onboard Edge so they can document that you want it on your Pacific coastal sailing.

[C 2 C]

22 hours ago, abbydancer2003 said:

Oops.  Yes, Captain's Club.  Sorry!  Now fixed.

And the Sea Witch from your profile: 

[abbydancer2003]

1 hour ago, C 2 C said:

And the Sea Witch from your profile: 

I do like the Sea Witch image, but we'll see once we get that coveted zenith pin.