Royal Caribbean and Celebrity Cruises Merging Accounts Into One

[Cru1s1ng2009]

https://secure.royalcaribbean.com/my...rocessLogin.do

 

TRY THIS EVERYONE! It worked for me.

[CruisinMaterial]

https://secure.royalcaribbean.com/my...rocessLogin.do

 

TRY THIS EVERYONE! It worked for me.

 

Just tried it and it says... "sorry the page you requested is no longer available." :(

[Lizard755]

It worked for someone else but not for me.

 

This blows.

 

Yea me either. I only get BAD REQUEST - ugh:mad:

[Mom2labs]

I still can't get to my cruise planer even using all the tricks people have posted trying.

 

Neither can we! It’s very frustrating, at least I have until October. Maybe this will be fixed by then;)

[Mom2labs]

I called them. apparently they are migrating data and functionality in stages not to overload the server. #DumbPlan Regardless, to get into cruiseplanner, log out of the website, then at the top click "already booked" then "cruise planner" then key in your cruise info, name, sale date, etc... and you get in. Me, personally, i am not buying anything on cruise planner until this conversion is complete.

 

Unfortunately for us it gives a bad command!

[Cruisegirl6]

Thank you for the link

[rockmom]

I see that nothing has improved overnight. Still stuck on the page verifying my information. Enter all my information and click on "update my account" and the bar loads about 75% and freezes. Same as all day yesterday.

 

I LOVE TECHNOLOGY!!!

Same situation here. I had called yesterday and they said to give it until today. So I tried again today. Took 45 minutes of being on hold and the guy really did try to help. He told me to create a new account but when I tried, I got the message that the email address I entered was already associated with a Royal Caribbean account. Duh. He finally just suggested I create a new email address and open a new account with that email. I told him that no, I do not want to have to create an email address just to use for RC, I want to use my current email address that I use for everything else. He suggested I call back on Monday. :rolleyes:

[Alter Ego]

Well - I guess they really brought the WOW to their site. As in, WOW!! They really f’d this up!!

 

Luckily I read this before I tried to log onto my reservation. Nevertheless, I still couldn’t imagine how terrible it really is - surely, they must still be working on it?!?!?!

[LeeW]

Bravo.

Ask yourself whether YOU could program an international site, serving thousands of people, all with different requests, and all thinking they should pay the lowest amount of anyone else on the ship for their annual 7 day caribbean jaunt.

 

 

Sent from my SM-T530NU using Forums mobile app

 

With 51 years of programming experience I could do it in my sleep.

[Ozmin]

As usual with RCI IT - The left hand has no idea what the right one is doing. :confused:

 

Bill

[RWMike]

try this

https://secure.royalcaribbean.com/mycruises/processLogin.do

 

If you do get in, do everything you need to right away.

As soon as I logged out and tried to go back in:

 

Go to the royalcaribbean.com homepage.

[marci22]

It may just be the volume of people trying to do stuff on the website. I updated 5 accounts. 1 was no problem, 2 took a few times, and the other two took longer, but they all eventually went through. For one account, nothing seemed to be working so I clicked 'forgot my password' and was finally able to get that one done by following the link.

[maria1122]

try this

https://secure.royalcaribbean.com/mycruises/processLogin.do

Thank you, thank you. I wanted to kiss my iPad when I saw the familiar page open.

[BearsAhoy]

See if the back door still works:

 

https://secure.royalcaribbean.com/beforeyouboard/boardingDocuments.do?icid=hpnvbr_pagehe_nln_hm_awaren_954

 

 

 

I use Tapatalk to read CC, and as long as I used the link within Tapatalk, I could get the “old” site.

 

We are cruising B2B in April. I can no longer see all of our reservations or access anything about the reservations that are visible. I’m so glad I saved all of our docs as PDFs as soon as I finished checking us in.

 

 

Sent from my iPad using Tapatalk

[BND]

Ok, i just did some testing. I tried to login with my (old) user name this morning, and got the same "please try again later" message.

 

I prompted the forgot PW link, and it asked for my email address. It then asked for a new PW, and received message that PW cannot be reused (yesterday it let me re-use the same password I had). I was then logged in to my account.

 

So - I then logged out, and it would not let me log back in with my old/newly validated non-email user name. It only let me log back in again with my email address as user name (and with the password that I just had to change).

 

Thanks! That worked. But, they should put that on the splash page.

 

Arghhhh. It only has my April 2019 cruise listed. We cruise in 7 weeks and again in Oct. Now I need to locate my reservation info. Fortunately we use a TA and have copies, but what a PITA.

 

After I updated a few things, everything is there, and my status and points are correct, but navigation still isn't great. Some things still show and error message. And, I can't see itinerary or anything like that.

Edited March 9, 2018 by BND

[orville99]

We tried to log in to our C&A account to update our preferences, and it is nowhere to be found. We keep getting the big blue screen and the completely dysfunctional new "my cruises" page.:confused:

[RomanceMama]

try this

https://secure.royalcaribbean.com/mycruises/processLogin.do

 

 

THANK YOU! That worked.

[booze brothers]

We're on the Navigator right now. Asked the LA for a print out of our cruise history and points

;p. Hmmmmm we are not Emerald instead of D+ lol lol

[molly361]

Check these threads

 

https://boards.cruisecritic.com/showthread.php?t=2608830

 

https://boards.cruisecritic.com/showthread.php?t=2609412

[twincheryl]

I was only trying to get on to see if our new Diamond status had posted since we returned from our cruise last weekend. Still can't get to that with any of the above ideas, but thought I'd try Celebrity... and voila! we are Elite without even calling. So, I guess all is well on that front... thankfully, don't have anything else I need to do in the next few weeks. Sure would think they would have run a parallel system for a couple of weeks to work the bugs out... we did that even in the OLD days when updating to something new.

[orville99]

try this

https://secure.royalcaribbean.com/mycruises/processLogin.do

Thanks that worked for my cruises. The C&A member login page seems to have disappeared as well. Any guesses how to get to that page?

[GSOTall1]

I just logged in and it didn't have my crown and anchor number, past cruises, or anything! I added my C&A number and that did work but now I cant reminisce over past cruises :(

[orville99]

Check these threads

 

https://boards.cruisecritic.com/showthread.php?t=2608830

 

https://boards.cruisecritic.com/showthread.php?t=2609412

Thanks for the link. At least I can get in to the old "my Cruises" page now with that link. I still can't find any way to log in to my C&A member page - it jus keeps looping me back to the new login screen.

[Ashland]

Is this change involved in anyway with the group RCI was looking for recently that would be in Miami to test out a few things ???

[DiamondSuiteCruiser]

This link does work to get you to the cruise planner and other information. THANK YOU!

 

Welcome

 

 

Thank you, It works fine for me. Some people are just ungrateful. Thanks for taking the time to post!!! :D:D