JADE CRUISE CANCELED DURING CRUISE

[Itchy&Scratchy]

27 minutes ago, broberts said:

 

Oh, that makes so much sense. One has issues with flying so definitely do not use a ship. 

 

I know...

 

I have a friend whose mother is deathly afraid to fly. She moved to the States from Europe a couple of months ago, and she actually used a TA cruise to get to the States. 

[Tatiana84]

2 hours ago, PTC DAWG said:

If you are afraid to fly, cruising may not be for you...ships break down, you never know where...

Are you serious?! The reason I cruise is because I DONT FLY! I have family all the way in Cali, NY, Boston, Australia and I only stick to Caribbean cruises to avoid flying. I didn’t go with my husband and kids on a Cali vacation because of the flight. I STAYED BEHIND. Never in my wildest dreams did I ever see myself in a flight from PR to Miami. It’s why I cruise... no flights involved. Regardless... I’m alive and my family is alive and well and on ground. I’m making the most of it now. All my complaint is about the short notice... lack of communication by NCL, I wasn’t able to get my cruise photos and crappy airline.... but all in all I’m thankful that we got here in one piece. I’m a platinum with NCL... I’m loyal.... but things could have been communicated a lot more smoothly ESPECIALLY when traveling with kids. 

[Jolie]

FYI: Just received my total refund back to my credit card!

 

Now, am I right in understanding that I need to call NCL directly to utilize our free cruise credit that we also received?  We are ready to start planning our next cruise since ours got cut short!

[BalconyGal]

On 11/20/2018 at 4:36 PM, CruisinfromCO said:

In the convention center which is literally across the way from the ship. NCL has a table set up so hopefully we will know more once we get through another long line. 

Wow, what a terrible way to spend your vacation.  😞

[packer99]

2 hours ago, Tatiana84 said:

Are you serious?! The reason I cruise is because I DONT FLY! I have family all the way in Cali, NY, Boston, Australia and I only stick to Caribbean cruises to avoid flying. I didn’t go with my husband and kids on a Cali vacation because of the flight. I STAYED BEHIND. Never in my wildest dreams did I ever see myself in a flight from PR to Miami. It’s why I cruise... no flights involved. Regardless... I’m alive and my family is alive and well and on ground. I’m making the most of it now. All my complaint is about the short notice... lack of communication by NCL, I wasn’t able to get my cruise photos and crappy airline.... but all in all I’m thankful that we got here in one piece. I’m a platinum with NCL... I’m loyal.... but things could have been communicated a lot more smoothly ESPECIALLY when traveling with kids. 

 

 

I think its because the only way to get back to Miami in an emergency from a Caribbean is pretty much flying. You took the chance and gambled. I get it, you don't think something like that will happen until it does though.

[broberts]

17 minutes ago, packer99 said:

 

 

I think its because the only way to get back to Miami in an emergency from a Caribbean is pretty much flying. You took the chance and gambled. I get it, you don't think something like that will happen until it does though.

 

Definitely not the only way. In other incidents, the cruise line has booked passage on other ships, (competition included), returning to Miami.

[packer99]

38 minutes ago, broberts said:

 

Definitely not the only way. In other incidents, the cruise line has booked passage on other ships, (competition included), returning to Miami.

 

But you can't count on that either.

[broberts]

3 minutes ago, packer99 said:

 

But you can't count on that either.

 

That is true. But then someone truly unable to fly could consider using ferries and possibly a trip through Mexico. My point was that flying is not the only way.

[Nukeworker]

My wife and I were on the cruise and we totally fear flying. It was somewhat nerve racking but we got back to Miami safely. I give NCL credit for how they have compensated folks but I give them an F for communications. We have already turned our compensation into a 7 night voyage next weekend in an AFT BALCONY for very little extra.

[gatour]

8 hours ago, Tatiana84 said:

Are you serious?! The reason I cruise is because I DONT FLY! I have family all the way in Cali, NY, Boston, Australia and I only stick to Caribbean cruises to avoid flying. I didn’t go with my husband and kids on a Cali vacation because of the flight. I STAYED BEHIND. Never in my wildest dreams did I ever see myself in a flight from PR to Miami. It’s why I cruise... no flights involved. Regardless... I’m alive and my family is alive and well and on ground. I’m making the most of it now. All my complaint is about the short notice... lack of communication by NCL, I wasn’t able to get my cruise photos and crappy airline.... but all in all I’m thankful that we got here in one piece. I’m a platinum with NCL... I’m loyal.... but things could have been communicated a lot more smoothly ESPECIALLY when traveling with kids. 

I don't understant this comment "Never in my wildest dreams did I ever see myself in a flight from PR to Miami. It’s why I cruise... no flights involved"

 

It is not unheard of ships having mechanical issues and requiring people to fly back to their original point of embarkation during the cruise.

 

In my normal "dreams" I have considered this possibility.

 

[GUT2407]

For us it’s not a fear of flying, but due to a eurological condition flying could kill Mrs Gut.

[evandbob]

The next sailing seems to be affected....according to new postings on the roll call, boarding still occurs on the 26th, but the ship isn't leaving Miami until sometime on the 27th.  The 1st port of call Cartegena is being dropped,and now the ship sails straight to Panama.

I'll be calling my TA in the morning to confirm these details.  

[nhraformula00]

 

[fstuff1]

54 minutes ago, evandbob said:

The next sailing seems to be affected....according to new postings on the roll call, boarding still occurs on the 26th, but the ship isn't leaving Miami until sometime on the 27th.  The 1st port of call Cartegena is being dropped,and now the ship sails straight to Panama.

I'll be calling my TA in the morning to confirm these details.  

any compensation besides port fees/taxes refunded for Cartegena?

 

and isnt Cartegena a big drug cartel zone?

[zqvol]

8 hours ago, nhraformula00 said:

 

 

What a bunch of garbage. This doesn't begin to match what was reported here on CC. The airport photos are typical of SJU every day. The place is always a zoo because of the dual security checks. This is a prime example of truly fake news.

[evandbob]

$50 OBC per cabin and a 1 day pro-rated fare reduction.  IMO,  ample compensation.  Plus, I'll save some $$$ with the casino being closed while stuck in Miami.

 

You can look at Cartagena as being in a drug zone, but you can do the same or worse for almost every Central American (and Caribbean) country too.  They all have zika, dengue, chikunganya as well.

 

Cartegena is a World Heritage site designated by UNESCO.

[Cruise Master 55]

10 hours ago, GUT2407 said:

For us it’s not a fear of flying, but due to a eurological condition flying could kill Mrs Gut.

 

 

What's conditions are going on in Europe that will impact this?  I must have missed something!

[Itchy&Scratchy]

14 hours ago, Nukeworker said:

 I give NCL credit for how they have compensated folks but I give them an F for communications. We have already turned our compensation into a 7 night voyage next weekend in an AFT BALCONY for very little extra.

I agree about the communications... All we've heard along the way was "sorry, we don't have any information for you" and "sorry, we don't work for NCL, and we have no info for you."

Not even what airport in Miami we were flying into. Once we board the charter plane, I was able to get that info from the airline crew, but not before that.

 

I looked into booking a NY cruise to still be able to sail this year, but it's twice as expensive, so I'd still have to pony up $2,400 on top of the future cruise credit. 😞

[dexddd]

20 hours ago, Jolie said:

FYI: Just received my total refund back to my credit card!

 

Now, am I right in understanding that I need to call NCL directly to utilize our free cruise credit that we also received?  We are ready to start planning our next cruise since ours got cut short!

Yes, call direct or via TA.

 

From our experience the future credit will be of base fare - so e.g. when you booked if your pp fare shown on the website showe

d $999 before taxes  your credit will be less as the $999 has some fees in it.  I did see one post saying they did get more though on a cancelled sailing - just FYI.

[ib_gman]

12 hours ago, nhraformula00 said:

 

LMAO....this is click bait so he can get paid for advertising on YouTube. 

[travelnap]

14 hours ago, fstuff1 said:

any compensation besides port fees/taxes refunded for Cartegena?

 

and isnt Cartegena a big drug cartel zone?

I am on the next Jade cruise and what the email I received from NCL said in regards to the delayed sailing, is that NCL will refund one day of the cruise fare and also give everyone effected a $50 OBC.   

[fstuff1]

40 minutes ago, travelnap said:

I am on the next Jade cruise and what the email I received from NCL said in regards to the delayed sailing, is that NCL will refund one day of the cruise fare and also give everyone effected a $50 OBC.   

no mention of refunding port fees/taxes for missing Cartagena ?

Edited November 24, 2018 by fstuff1

[Curtis4]

On 11/22/2018 at 10:37 PM, misand said:

Looks like the Jade is getting close to Miami.  I sure was missing her as i ate leftover pizza instead of the dining room food on Thanksgiving.

MY husband and I ubered past the Jade on Nov. 22nd-Thanksgiving- at approx. 930pm....it was docked in the ncl port. 

[40yearcruiser]

Since we are booked on the Dec. 17 cruise on the Jade I have been following this thread with great interest in what's happening on the ship. Very sorry for those of you who had your vacation cut short, but think that Norwegian was very generous under the circumstances. The logistics of disembarking that number of passengers and arranging flights back to Miami must have been a nightmare for the staff. If the next cruise is being delayed a day the repairs must be taking some time. Hope they get it right so there won't by any more mechanical problems to cause similar situations. Too bad that those of you on the next cruise will miss Cartagena because it is an interesting port with lots of history. Keep in mind that the cruise contract you signed says that the cruise line can change the itinerary at any time without liability. So any compensation you get for a delay or port change or omission is solely for goodwill and without obligation of the cruise line. We cruise frequently, on a number of different cruise lines, and whenever we have been delayed or missed a port the only compensation we have received has been the port charges which is usually only a few dollars. Anyway, enjoy your cruise and just "go with the flow" of whatever happens.

 

[SailBreakaway]

23 hours ago, ib_gman said:

LMAO....this is click bait so he can get paid for advertising on YouTube. 

It sure is. It’s also riddled with tons of false information, assumption and drama. If I were NCL I’d be a bit interested in what’s being said there.