shipgeeks Posted July 31, 2023 #1 Share Posted July 31, 2023 Our booking (on Vision) says "check in now!", but most, among those I'm in touch with, have not been able to do so. Some have been trying since midnight. The format does look a bit different from our previous cruises, and of concern to us, no longer has the option to fill in everything without using the app. Anyone else finding this, or better yet, have a cure? Link to comment Share on other sites More sharing options...
SouthShore 5 Posted July 31, 2023 #2 Share Posted July 31, 2023 I will be checking in on Wednesday for our cruise, so I am following for any helpful tips! Good Luck Link to comment Share on other sites More sharing options...
crzndeb Posted July 31, 2023 #3 Share Posted July 31, 2023 (edited) Same issues with Jewel, but was able to check in with everything this morning, except arrival times. Those aren’t coming up on website or app. There was obviously some issues last night, as I checked at 9 pacific, and everything was down. Edited July 31, 2023 by crzndeb Link to comment Share on other sites More sharing options...
smokeybandit Posted July 31, 2023 #4 Share Posted July 31, 2023 Don't use the check in button on the app. It never seems to work for the initial check in. Use the check in link on your user profile page in the app instead 3 Link to comment Share on other sites More sharing options...
firefly333 Posted July 31, 2023 #5 Share Posted July 31, 2023 11 minutes ago, SouthShore 5 said: I will be checking in on Wednesday for our cruise, so I am following for any helpful tips! Good Luck Me too. I intend to try first from online. App if it doesnt work. Link to comment Share on other sites More sharing options...
ONECRUISER Posted July 31, 2023 #6 Share Posted July 31, 2023 (edited) 46 minutes ago, shipgeeks said: Our booking (on Vision) says "check in now!", but most, among those I'm in touch with, have not been able to do so. Some have been trying since midnight. The format does look a bit different from our previous cruises, and of concern to us, no longer has the option to fill in everything without using the app. Anyone else finding this, or better yet, have a cure? Happens at times. Had more then one do this, couple wasn't able until 1-2 days later, another even longer. Then one last yr could not pick Check in time until 30days out. Just keep checking... Edited July 31, 2023 by ONECRUISER Link to comment Share on other sites More sharing options...
Rare orville99 Posted July 31, 2023 #7 Share Posted July 31, 2023 Always check in from my pc and have never had a problem, Try not to use the app as often as possible. 2 Link to comment Share on other sites More sharing options...
Jimbo Posted July 31, 2023 #8 Share Posted July 31, 2023 55 minutes ago, crzndeb said: Same issues with Jewel, but was able to check in with everything this morning, except arrival times. Those aren’t coming up on website or app. There was obviously some issues last night, as I checked at 9 pacific, and everything was down. Might be because a TA is before our sailing and they are thinking about allowing extra time for those passengers to get off in Bayonne before allowing us to board? They might be thinking about padding times some before letting us schedule boarding times. Link to comment Share on other sites More sharing options...
fpcruiser Posted July 31, 2023 #9 Share Posted July 31, 2023 57 minutes ago, smokeybandit said: Don't use the check in button on the app. It never seems to work for the initial check in. Use the check in link on your user profile page in the app instead worked just fine for 7 of us. Link to comment Share on other sites More sharing options...
loman Posted July 31, 2023 #10 Share Posted July 31, 2023 Worked out ok for me on Harmony last week. Checked in a few minutes after midnight , using the app on my iphone . Only selected my check in time and filled out the rest on my laptop later that day . I find that method works best for me as i dont have to get my passport info as i only want to select the time at that point. 1 Link to comment Share on other sites More sharing options...
crzndeb Posted July 31, 2023 #11 Share Posted July 31, 2023 18 minutes ago, loman said: Worked out ok for me on Harmony last week. Checked in a few minutes after midnight , using the app on my iphone . Only selected my check in time and filled out the rest on my laptop later that day . I find that method works best for me as i dont have to get my passport info as i only want to select the time at that point. The problem just started today. Link to comment Share on other sites More sharing options...
mets123 Posted July 31, 2023 #12 Share Posted July 31, 2023 Royal website had many issues last night. Seems to be back today. Link to comment Share on other sites More sharing options...
shipgeeks Posted August 2, 2023 Author #13 Share Posted August 2, 2023 Anyone on September 14 Vision still unsuccessful as of Wednesday pm? Link to comment Share on other sites More sharing options...
Tatka Posted August 2, 2023 #14 Share Posted August 2, 2023 Sometimes when this happens I log off and log back in. Link to comment Share on other sites More sharing options...
Rare BecciBoo Posted August 3, 2023 #15 Share Posted August 3, 2023 On 7/31/2023 at 4:30 PM, mets123 said: Royal website had many issues last night. Seems to be back today. For the last 2 days it won't save my login info and I have to re-sign in every time I check on my cruises😠 Link to comment Share on other sites More sharing options...
Ashland Posted August 3, 2023 #16 Share Posted August 3, 2023 I always checkin through my online account (using my desk top) and never use the app until I board and even then rarely use it. 1 Link to comment Share on other sites More sharing options...
Tatka Posted August 3, 2023 #17 Share Posted August 3, 2023 I love app on board. I “reserve” (not actual reservation) multiple events, music in various venues, shows.. and I get reminders, so I don’t need to have paper schedule with me. 1 Link to comment Share on other sites More sharing options...
Rare ReneeFLL Posted August 3, 2023 #18 Share Posted August 3, 2023 On 7/31/2023 at 2:06 PM, Jimbo said: Might be because a TA is before our sailing and they are thinking about allowing extra time for those passengers to get off in Bayonne before allowing us to board? They might be thinking about padding times some before letting us schedule boarding times. Is this common to allow extra time for passengers to get off of TA’s? Why would a TA need extra time than other cruises? We have a flight booked that day for 11:00. We were going to change it, but decided to leave it at that time. Link to comment Share on other sites More sharing options...
Coralc Posted August 3, 2023 #19 Share Posted August 3, 2023 1 hour ago, ReneeFLL said: Is this common to allow extra time for passengers to get off of TA’s? Why would a TA need extra time than other cruises? We have a flight booked that day for 11:00. We were going to change it, but decided to leave it at that time. Sometimes a little bit of a delay. It is hard to say how much of one. The ship will just be arriving in the US from a foreign country after an extended stay, so the crew and facilities will be subjected to a mandatory Coast Guard, Immigration and Health inspection. They may still have express walk off, so I would do that if you can. 1 Link to comment Share on other sites More sharing options...
Coralc Posted August 3, 2023 #20 Share Posted August 3, 2023 When we came from Australia to Hawaii, we were still off by 9:30, so there wasn't really any delay. And I don't really remember one from our TA. I think we were off by 10, with regular disembarkation in FLL, with a noon flight. 1 Link to comment Share on other sites More sharing options...
Rare ReneeFLL Posted August 3, 2023 #21 Share Posted August 3, 2023 1 hour ago, Coralc said: Sometimes a little bit of a delay. It is hard to say how much of one. The ship will just be arriving in the US from a foreign country after an extended stay, so the crew and facilities will be subjected to a mandatory Coast Guard, Immigration and Health inspection. They may still have express walk off, so I would do that if you can. Thanks. We do plan on doing the early walk off. Link to comment Share on other sites More sharing options...
shipgeeks Posted August 3, 2023 Author #22 Share Posted August 3, 2023 9 hours ago, Ashland said: I always checkin through my online account (using my desk top) and never use the app until I board and even then rarely use it. Yes, that's what we've done for years, but this time there is no option to do so. Link to comment Share on other sites More sharing options...
Jimbo Posted August 3, 2023 #23 Share Posted August 3, 2023 7 hours ago, ReneeFLL said: Is this common to allow extra time for passengers to get off of TA’s? Why would a TA need extra time than other cruises? We have a flight booked that day for 11:00. We were going to change it, but decided to leave it at that time. Just FYI, for the Jewel on the 14th of September, earliest check in time was 12 noon, so don't really know how that effects passengers getting off the TA. Just something to be aware of, have a backup plan in place incase you miss your flight. Link to comment Share on other sites More sharing options...
Mum2Mercury Posted August 3, 2023 #24 Share Posted August 3, 2023 Two thoughts: - Try using your computer instead of your phone; it seems to be easier. - On one of the cruises we took last year, we were unable to check-in on the appointed day. I tried repeatedly. No luck. The next day it opened at midnight, and I was "in" immediately. I can only assume RC set the wrong date in the computer. Link to comment Share on other sites More sharing options...
broadwaybaby123 Posted August 3, 2023 #25 Share Posted August 3, 2023 Never had an issue using the app for the past 3 cruises. Link to comment Share on other sites More sharing options...
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