Mr&MrsBee Posted December 24, 2019 #1 Share Posted December 24, 2019 Very disappointed in Silhoutte cruise prime Dec 13 2919. No wheelchair assistance, Rude employee at Port of Miami. Refused to get a supervisor so I could get assistance and wheelchair. Once on board employee did not know about CC luncheon. MDR luncheons not quality of previous 12 cruises on X. Service very slow with incorrect food items. Virtually no wine service. Beef dishes I think were from Florsheim. Very tough and no flavor. Exception was prime rib was excellent, Breakfast in MDR totally disorganized with again slow service had to ask rolls, coffee, or juice. Management employees (two young ladies) just walked around doing nothing. I guess LLP will want to promote them very soon. Speaking of that the Capt Club Hostess did not mingle with guest like Rose Dishay or Rossy like did in the past. idien the CC hostess was very helpful and friendly solving 2 concerns. Food quality and portions did not match previous cruises, The two dinners at Tuscan Grill were very good with filet mignon and lobster alfredo. Lobster at Murano was a piece of mush with no flavor. The risotto was outstanding. Service excellent. MDR evening waiter and asst were very good. Wine steward was rude and nonexistent. Two young ladies at the buffet were very helpful in getting my food and taking to my table. I tipped them and were very reluctant to accept. Roostck the room steward was excellent. The Martini bartenders were as always good displaying their bar antics. Of course it was fun watching male guests kiss and but will stop. each other. Did not order room service but had fruit and cheese delivered. The crackers although wrapped were soggy or stale. While waiting to disembark we waited in a room that you hang beef in. Not very pleasant. I could go on about the negatives but will stop. Celebrity did not meet previous expectations. Have another cruise planned with friends and would cancel if not for our friends. LLP has certainly taken X downward. I feels sorry for the employees as they seemed overworked. 1 Link to comment Share on other sites More sharing options...
ipeeinthepool Posted December 24, 2019 #2 Share Posted December 24, 2019 Seems like you had a very different experience from ChicagoPaul. 5 1 Link to comment Share on other sites More sharing options...
goofysmom99 Posted December 24, 2019 #3 Share Posted December 24, 2019 6 minutes ago, ipeeinthepool said: Seems like you had a very different experience from ChicagoPaul. Sort of a glass half empty vs half full perspective. 2 Link to comment Share on other sites More sharing options...
cruznjan Posted December 24, 2019 #4 Share Posted December 24, 2019 Have you let Celebrity know about your issues? Link to comment Share on other sites More sharing options...
opa&oma Posted December 24, 2019 #5 Share Posted December 24, 2019 29 minutes ago, Mr&MrsBee said: Very disappointed in Silhoutte cruise prime Dec 13 2919. No wheelchair assistance, Rude employee at Port of Miami. Refused to get a supervisor so I could get assistance and wheelchair. Once on board employee did not know about CC luncheon. MDR luncheons not quality of previous 12 cruises on X. Service very slow with incorrect food items. Virtually no wine service. Beef dishes I think were from Florsheim. Very tough and no flavor. Exception was prime rib was excellent, Breakfast in MDR totally disorganized with again slow service had to ask rolls, coffee, or juice. Management employees (two young ladies) just walked around doing nothing. I guess LLP will want to promote them very soon. Speaking of that the Capt Club Hostess did not mingle with guest like Rose Dishay or Rossy like did in the past. idien the CC hostess was very helpful and friendly solving 2 concerns. Food quality and portions did not match previous cruises, The two dinners at Tuscan Grill were very good with filet mignon and lobster alfredo. Lobster at Murano was a piece of mush with no flavor. The risotto was outstanding. Service excellent. MDR evening waiter and asst were very good. Wine steward was rude and nonexistent. Two young ladies at the buffet were very helpful in getting my food and taking to my table. I tipped them and were very reluctant to accept. Roostck the room steward was excellent. The Martini bartenders were as always good displaying their bar antics. Of course it was fun watching male guests kiss and but will stop. each other. Did not order room service but had fruit and cheese delivered. The crackers although wrapped were soggy or stale. While waiting to disembark we waited in a room that you hang beef in. Not very pleasant. I could go on about the negatives but will stop. Celebrity did not meet previous expectations. Have another cruise planned with friends and would cancel if not for our friends. LLP has certainly taken X downward. I feels sorry for the employees as they seemed overworked. LOL!! Link to comment Share on other sites More sharing options...
Pickels Posted December 24, 2019 #6 Share Posted December 24, 2019 We were on the Silhouette twice and the Equinox once and all three were excellent cruises, no complaints at all. Next March we're doing Equinox for a second time and we're sure we will not be disappointed. A vacation is what you make it, complain about anything and everything and you will not enjoy it or, go with the flow and have a great time! 5 1 Link to comment Share on other sites More sharing options...
Quo Vadis? Posted December 24, 2019 #7 Share Posted December 24, 2019 We cruised back to back starting on Dec 1st and except for the transfer to the ship and some guest relations issues, we were very happy with Silhouette. Our waiter and assistant in the MDR were among the best ever; wine flowed freely from our wine guy. We thought Sofia the CC hostess was great and always had time to talk to us. Cafe al Bacio crew were fantastic, again best ever on any ship. Vann John at the Passport bar appeared seconds after we sat down for our live music events. The activities staff doing general and music trivia were dismal, self absorbed and put in the penalty box as the Activities Manager, Pete had to take over. No cruise is perfect based on expectations but Silhouette gets a 9+ from us. Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted December 24, 2019 #8 Share Posted December 24, 2019 Too bad you had another disappointing cruise. Maybe it is time to cut your losses and move on from Celebrity. Perhaps you could talk your friends in joining you on a different ship. 8 1 1 Link to comment Share on other sites More sharing options...
wpgcycler Posted December 24, 2019 #9 Share Posted December 24, 2019 1 hour ago, Mr&MrsBee said: Wine steward was rude and nonexistent. Now that is quite the trick! 9 10 Link to comment Share on other sites More sharing options...
davekathy Posted December 24, 2019 #10 Share Posted December 24, 2019 1 hour ago, ipeeinthepool said: Seems like you had a very different experience from ChicagoPaul. Exactly why we would never book or not book a cruise based on another persons positive or negative experiences or opinions. 8 1 Link to comment Share on other sites More sharing options...
marieps Posted December 24, 2019 #11 Share Posted December 24, 2019 I'm not sure I understand the comment about male guests kissing each other. Why would you find that "fun?" I don't see what that has to do with rating how X delivered on your cruise experience. JMHO. 5 2 Link to comment Share on other sites More sharing options...
helen haywood Posted December 24, 2019 #12 Share Posted December 24, 2019 We were on the Silhouette December 1st Cruise; the one before the OP’s. I can certainly state our sommelier, Svetlana, was omnipresent and sweet and professional. We dined with friends who had the Premium Package and we had the Classic and all of us were taken care of very well. We had a great cruise; Silhouette is a beautiful ship with friendly employees. 2 1 Link to comment Share on other sites More sharing options...
m8zenblue Posted December 24, 2019 #13 Share Posted December 24, 2019 Very interesting ! We got of the Silhouette on the 13th when you boarded. Not sure of what could have happened with you but our experience on the Silhouette was excellent, (review pending). All the crew members we encountered were polite, courteous and very efficient. Ofcourse you will always have some sort of negative experience but not for us on this cruise. It sounds as if you were on a completely different ship than us. Sorry you had a bad experience. 2 Link to comment Share on other sites More sharing options...
Auburn1998 Posted December 24, 2019 #14 Share Posted December 24, 2019 We were on your same Dec 13 cruise and it was an awesome experience with some of best crew we have ever had on a Celebrity ship. 5 1 Link to comment Share on other sites More sharing options...
grandgeezer Posted December 24, 2019 #15 Share Posted December 24, 2019 Our experiences on the Silhouette was the main factor in us leaving Celebrity, altogether, after 24 cruises and almost 300 days at sea. We tried the Equinox this past August and even being in a Sky Suite, with all four perks, it wasn't enough to bring us back, at least not now since we found the Yacht Club in MSC Seaside. 1 Link to comment Share on other sites More sharing options...
dogs4fun Posted December 25, 2019 #16 Share Posted December 25, 2019 Sorry to hear about negatives experienced on X - we have never had a bad cruise with them. We have 2 X cruises scheduled for 2020 and we are expecting wonderful cruises. 1 Link to comment Share on other sites More sharing options...
Jossie1960 Posted December 25, 2019 #17 Share Posted December 25, 2019 The last review/comment you posted of your cruise was very similar, why continue to cruise Celebrity? 3 2 Link to comment Share on other sites More sharing options...
Pickels Posted December 26, 2019 #18 Share Posted December 26, 2019 On 12/24/2019 at 5:44 PM, grandgeezer said: Our experiences on the Silhouette was the main factor in us leaving Celebrity, altogether, after 24 cruises and almost 300 days at sea. We tried the Equinox this past August and even being in a Sky Suite, with all four perks, it wasn't enough to bring us back, at least not now since we found the Yacht Club in MSC Seaside. au revoir 2 1 Link to comment Share on other sites More sharing options...
Rare villauk Posted December 26, 2019 #19 Share Posted December 26, 2019 On 12/24/2019 at 7:06 PM, Pickels said: We were on the Silhouette twice and the Equinox once Nearly three years plus ago - that’s like two decades in X terms 😆. Good grief, the free movies have been removed and reinstated twice, Edge has virtually been rebuilt and the beverage surcharges have removed in less time than that 🤣. 1 Link to comment Share on other sites More sharing options...
Rare DENIE Posted December 27, 2019 #20 Share Posted December 27, 2019 Wow....not the experience we had on the Silhouette in Nov. 2018. Was a fantastic cruise with excellent service! 1 1 Link to comment Share on other sites More sharing options...
NanPop135 Posted December 27, 2019 #21 Share Posted December 27, 2019 We have been on cruises where other people’s experience seemed to be like they were on a totally different ship. There’s always people that just will never be satisfied or their expectations are so lofty they can’t be met. Our experience on Celebrity has always been great. We treat the staff with dignity and respect and have had nothing but a great experience. We are going on Silhouette in March for 12 nights and can’t wait, as it will be going in for total refurb and Edge upgrades.⛴ 🌴 🍸 2 Link to comment Share on other sites More sharing options...
kearney Posted December 27, 2019 #22 Share Posted December 27, 2019 I have noticed that sometimes if your trip gets off to a bad start it is hard to get into a positive frame of mind. Since wheelchair assistance was a challenge at the port.. I wonder if that got OP off on a wrong footing... so to speak. We had one cruise where passengers were kept standing outside the terminal for hours in the hot sun... with no word on reasons for the delay and no water... saw older passengers force to walk a Disney like back and forth route with walkers... by the time we boarded we were so annoyed we considered turning around and going home. Took a day at sea for that attitude to dissipate ... fortunately we got over it and had a good cruise. But for a while all we could see was red.... 2 Link to comment Share on other sites More sharing options...
ipeeinthepool Posted December 27, 2019 #23 Share Posted December 27, 2019 If there are problems on the Silhouette I hope they fix them during the drydock. We'll see when we board on Feb 14. Link to comment Share on other sites More sharing options...
phoenix_dream Posted December 28, 2019 #24 Share Posted December 28, 2019 Had an excellent cruise on Silhouette in September. No complaints at all. It was our 52nd Celebrity cruise and it was as good as any of the previous ones. Link to comment Share on other sites More sharing options...
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