Rare Coral Posted July 14, 2020 #4176 Share Posted July 14, 2020 5 hours ago, JRICHD said: Is anyone else encountering difficulty in receiving a refund from Princess? My Alaska cruise was cancelled on 4/15, I immediately requested a refund instead of a future cruise credit and received a confirmation email. I called on June 3 and was informed there was an error, my request was coded as FCC instead of refund. June 22, called again and was informed my refund was being processed. I just called again today and the agent told me that on July 7 the status was changed back to FCC. Now I wait 7-10 business days for that change to 'process' and then begin the waiting period all over again to receive my refund. This is obviously not unintentional, I can forgive 1 mistake, but 3? Never, ever, again. I would also dispute the charges with your credit card. This is ridiculous! Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted July 15, 2020 #4177 Share Posted July 15, 2020 The end might actually be in sight for my client...maybe! Called Princess yesterday as they had told me a week ago that this was being escalated and someone would be in touch. I spoke to a rep who said she could see the FCCs and was able to give me the numbers and amounts! She said they had just been created and would appear on the account within 10 days. The amounts were a little more than I had calculated for some reason, but not arguing about that at this point! The airfare refund still hadn't been processed, but she confirmed the amount and it was correct - told me she would escalate it. Lol. I think this booking has been escalated 6 times now - I think that term is Princess speak for "go to the back of the line".... This was for a March 14th sailing... 2 1 Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted July 15, 2020 #4178 Share Posted July 15, 2020 Still no progress on my personal booking - truth be told, I don't even bother with Princess any more. I have temp credits on my cards so will get my money back one way or another! My FCCs got applied to my March sailing, that I don't think will actually sail.... Link to comment Share on other sites More sharing options...
NRWPA Posted July 15, 2020 #4179 Share Posted July 15, 2020 42 minutes ago, ceilidh1 said: Still no progress on my personal booking - truth be told, I don't even bother with Princess any more. I have temp credits on my cards so will get my money back one way or another! My FCCs got applied to my March sailing, that I don't think will actually sail.... I've been following your odyssey and so sorry you have lost faith as have I 3 Link to comment Share on other sites More sharing options...
Lynnewob Posted July 15, 2020 #4180 Share Posted July 15, 2020 14 July at 1730 received an email from UK TA confirming refund amount (which is correct and inc Princess booked flights) will be refunded to my credit card - just waiting for it to show up online now. 14 April 2020 cruise cancelled by Princess (Crown Princess 23 May 2020, Europe). I have not chased Princess or filed a CC dispute, just waited patiently. 🤨 Link to comment Share on other sites More sharing options...
sydgal Posted July 15, 2020 #4181 Share Posted July 15, 2020 Airfare cancellation costs of $800 refunded by cheque, received today. Waited 5 months. My cruise was 15 March Diamond Princess. Passengers on this cancelled cruise only received 25% fcc and full refund which was received within 2 weeks of cancellation in February. Good luck to all those still waiting for refunds. Cunard took 3 months to refund fares and out of pocket expenses for my cruise booked after Diamond Princess was cancelled. That cruise was cancelled the day before departure. 2 Link to comment Share on other sites More sharing options...
pines46 Posted July 15, 2020 #4182 Share Posted July 15, 2020 20 hours ago, Aulanis said: Hooray! Finally the day has come when we have our refund Cash Expenses & Fccs 99% sure they have paid our Fees & Tax in FCCs which is not great (wrong in my opinion) but acceptable. In no specific order thanks to @Coral @ceilidh1 @Italy52 @Ombud @LDVinNC @dog for your company on this epic journey. In hindsight a separate thread for each princess ship might have been a good plan. I also wish I had kept a copy of all the stuff posted on here and on Princess site as it became available from Princess, it took a while to realise that they were amending advisories but keeping the same date so impossible to tell what changed or exactly when. Problem now is what to do next if/when we are allowed by Princess/ Insurance/ Doctors/Governments/ Port authorities. Are people who book now doing so without insurance? & if with insurance what will it cover if your .Gov doesnt allow travel for leisure purposes. ( I will ask this in the Ins board) It doesnt exist in the UK but are princess still doing insurance for their cruises in the US? If you are over 65/70/75 /85 and your booking is accepted what happens if they decide it is too risky after you have booked flights tours and hotels. Link to comment Share on other sites More sharing options...
pines46 Posted July 15, 2020 #4183 Share Posted July 15, 2020 So pleased for you, there is hope for me yet with our refund think it's 153 days today Sapphire Princess 1st March, we received our FCC about 14 days ago, which I/m sure is not enough but as booked through a T/A hard to quantify, and as our T/A doesn't seem to be working can't check. Link to comment Share on other sites More sharing options...
Rare Coral Posted July 15, 2020 #4184 Share Posted July 15, 2020 20 hours ago, Aulanis said: Hooray! Finally the day has come when we have our refund Cash Expenses & Fccs 99% sure they have paid our Fees & Tax in FCCs which is not great (wrong in my opinion) but acceptable. Woo Hoo!!!! Congrats!!!!!! Long journey. Relax now..... Link to comment Share on other sites More sharing options...
Ombud Posted July 15, 2020 #4185 Share Posted July 15, 2020 (edited) 19 hours ago, JRICHD said: Is anyone else encountering difficulty in receiving a refund from Princess? My Alaska cruise was cancelled on 4/15, I immediately requested a refund instead of a future cruise credit and received a confirmation email. I called on June 3 and was informed there was an error, my request was coded as FCC instead of refund. June 22, called again and was informed my refund was being processed. I just called again today and the agent told me that on July 7 the status was changed back to FCC. Now I wait 7-10 business days for that change to 'process' and then begin the waiting period all over again to receive my refund. This is obviously not unintentional, I can forgive 1 mistake, but 3? Never, ever, again. Welcome to the club that no one wants to be in. Intentionally trying to (successfully) delay reimbursement. If you have a paper trail I would suggest sending a copy to your bank to dispute the charge Edited July 15, 2020 by Ombud Link to comment Share on other sites More sharing options...
Aulanis Posted July 15, 2020 #4186 Share Posted July 15, 2020 (edited) 2 hours ago, pines46 said: So pleased for you, there is hope for me yet with our refund think it's 153 days today Sapphire Princess 1st March, we received our FCC about 14 days ago, which I/m sure is not enough but as booked through a T/A hard to quantify, and as our T/A doesn't seem to be working can't check. Hi again - I have been looking at your old roll call people were getting refunds around the time you should have sailed. Not sure how you have been missed. Can you give us a clue as to your TA? Like mine sounds like an ice house another I used to use is 3 numbers another cruisecountry. Regards your FCCs looks like they should be 50% of your base cruise fare. That is what you paid less the Port fees and taxes, air fare ,transfers ,hotel. Did your TA give you a breakdown when you booked. The 50% is then divided equally between you and your partner so in YOUR captains circle you will only see 25%. If you TA is not contactable I would email Princess and explain you are getting no info from your TA and can they tell you where they are up to. They probably wont want to give you numbers (our contact wouldnt) but they might tell you if anything has been sent to your TA. Quote your Princess booking number and your cruise number. the 21day grand adventure on 1 March cruise no looks to be H009A. But is was also sold as an 11 day +10 day separate cruises. If you dont get satisfaction from your first email to Princess just ask again and copy in the UK CEO (vice president) - when I did that and suggested my next step would be a small claims court claim the CEOs office rang within an hour! Headed my email - Waiting xxx days since (date) for our refund. If they say they have sent the money to your TA I suggest you contact ABTA. They too seem to be bombed out but if your TA goes under it will be ABTA who have to pay up. (I think) Edited July 15, 2020 by Aulanis Link to comment Share on other sites More sharing options...
JRICHD Posted July 15, 2020 #4187 Share Posted July 15, 2020 20 hours ago, cvpends said: When was the cruise supposed to sail? May 17 Link to comment Share on other sites More sharing options...
azzure Posted July 15, 2020 #4188 Share Posted July 15, 2020 JRICHD - I am in the same situation. I have a confirmation from Princess of my refund request, but when I called they said oops, they had me scheduled for an FCC. Have already filed a dispute with my credit card company. This was also for an Alaska cruise tour, scheduled to begin on May 18th. Link to comment Share on other sites More sharing options...
pines46 Posted July 16, 2020 #4189 Share Posted July 16, 2020 15 hours ago, Aulanis said: Hi again - I have been looking at your old roll call people were getting refunds around the time you should have sailed. Not sure how you have been missed. Can you give us a clue as to your TA? Like mine sounds like an ice house another I used to use is 3 numbers another cruisecountry. Regards your FCCs looks like they should be 50% of your base cruise fare. That is what you paid less the Port fees and taxes, air fare ,transfers ,hotel. Did your TA give you a breakdown when you booked. The 50% is then divided equally between you and your partner so in YOUR captains circle you will only see 25%. If you TA is not contactable I would email Princess and explain you are getting no info from your TA and can they tell you where they are up to. They probably wont want to give you numbers (our contact wouldnt) but they might tell you if anything has been sent to your TA. Quote your Princess booking number and your cruise number. the 21day grand adventure on 1 March cruise no looks to be H009A. But is was also sold as an 11 day +10 day separate cruises. If you dont get satisfaction from your first email to Princess just ask again and copy in the UK CEO (vice president) - when I did that and suggested my next step would be a small claims court claim the CEOs office rang within an hour! Headed my email - Waiting xxx days since (date) for our refund. If they say they have sent the money to your TA I suggest you contact ABTA. They too seem to be bombed out but if your TA goes under it will be ABTA who have to pay up. (I think) Link to comment Share on other sites More sharing options...
pines46 Posted July 16, 2020 #4190 Share Posted July 16, 2020 Hi I have phoned Princess UK over the months and was told early June it had been escalated, I think that's how we had the FCC, I have now gone to our credit card, but as its over 90 days I don't know if we will be covered, waiting to hear on that. I am going to try phoning Princess again, but as booked through Cruise2 Princess will only tell me so much. Thanks for all your advice, I will email UK CEO We are due to sail November booked with same T/A on Regal, Singapore to OZ so I am expecting that to be cancelled in the near future. Do you know in the UK if we are able to transfer bookings made to future years, which seems to be possible in USA, would love to do the November cruise in 2021 or 2022? Link to comment Share on other sites More sharing options...
Munini Posted July 16, 2020 #4191 Share Posted July 16, 2020 Hi , that is the easy way out by transferring your booking. My suggestion would be to cancel the booking , collect the refund, and book again. Link to comment Share on other sites More sharing options...
Aulanis Posted July 16, 2020 #4192 Share Posted July 16, 2020 (edited) 2 hours ago, pines46 said: Hi I have phoned Princess UK over the months and was told early June it had been escalated, I think that's how we had the FCC, I have now gone to our credit card, but as its over 90 days I don't know if we will be covered, waiting to hear on that. I am going to try phoning Princess again, but as booked through Cruise2 Princess will only tell me so much. Thanks for all your advice, I will email UK CEO We are due to sail November booked with same T/A on Regal, Singapore to OZ so I am expecting that to be cancelled in the near future. Do you know in the UK if we are able to transfer bookings made to future years, which seems to be possible in USA, would love to do the November cruise in 2021 or 2022? Credit card is probably the way to go BUT it depends on if the payment was made to Princess or to the TA - check on your statement. We couldnt do it as our TA stopped taking credit cards when europe said retailers could no longer make a charge. Debit card payment goes to TA then they pay Cruise line. ceo address I used was tonyroberts@princesscruises.co.uk and whilst I dont know for sure he got it , at least it was not rejected. I am pretty sure you cant transfer a booking as they seem able to in the US. I keep having a go at princess over their "International Sales Initiative" we never seem to get deals as good as in the US (even allowing for their advertised prices not includung Port Fees) Even the latest offer where we can pay £35 pp pd and it includes drinks & grats the daily charge in the US for the same thing is a few dollars PP PD less at current exchange rates. They also have freephone number and even a chat line on the website. So normally you would have to cancel a booking and lose the deposit and rebook in order to change a booking. I tried it once when there was a few hundred pound price drop on a cruise but losing the deposit ( which doesnt usually happen in the US if before final payment) made it not worth the effort. So In these abnormal times I would wait and see if Princess cancel and see what offer they come up with. I recalled seeing on our TA site something about more flexibility and looks as though you could transfer a cruise to a year hence BUT that offer may have finished so when you next email Princess I would mention you were wondering about moving it forward and see what they say. ( nothing to lose by asking) if you look HERE " PRINCESS New Cancellation Policy Cruise with Confidence - For customers who have bookings sailing until 10th May 2020, you can rebook on an alternative sailing and receive a generous Future Cruise Credit as below. Sailings departing 12th March to 25th March - 225% FCC Sailings departing 26th March to 8th April - 175% FCC Sailings departing 9th April to 10th May - 150% FCC Cancel up to 48 hours prior for cruises sailing between 11th May and 31st July 2020 to receive a 100% FCC Cancel up to 30 days prior for cruises sailing between 1st August and 15th October 2020 to receive a 100% FCC Beginning 16th October 2020, the final payment date returns to the published policy as before. " you can see what they were offering. Whilst they say you could have transferred the cruise , price may have gone up BUT that would probably have been covered by the FCC they gave in addition. For the first time in 6 years we had no cruises booked after our March one as we couldnt decide where to go. Then Covid decided for us -nowhere !! LOL. Edited July 16, 2020 by Aulanis Link to comment Share on other sites More sharing options...
lderochi Posted July 16, 2020 #4193 Share Posted July 16, 2020 I know Princess has given up on estimated timelines, and have completely given up on honoring prior timelines, but hope still springs eternal. Tomorrow is 90 days since they acknowledged my Option 2 choice, so it seems like a natural day to call them to check in. Not expecting much. I have not bugged them at all, but given what others have posted I should at least make sure I haven’t been “accidentally” put in the FCC group rather than the refund group. I have received a few reimbursements for pre-paid purchases for some onboard services, but those were cancellations I made before Princess acted, when I saw the writing on the wall. Link to comment Share on other sites More sharing options...
TomOG Posted July 16, 2020 #4194 Share Posted July 16, 2020 We received a full cash refund of our deposit to our CC for a September '20 British Isles cruise exactly 60 days after we canceled over the phone with a Princess rep in April. We were pretty happy! 2 Link to comment Share on other sites More sharing options...
13cheermom Posted July 16, 2020 #4195 Share Posted July 16, 2020 3 hours ago, lderochi said: I know Princess has given up on estimated timelines, and have completely given up on honoring prior timelines, but hope still springs eternal. Tomorrow is 90 days since they acknowledged my Option 2 choice, so it seems like a natural day to call them to check in. Not expecting much. I have not bugged them at all, but given what others have posted I should at least make sure I haven’t been “accidentally” put in the FCC group rather than the refund group. I have received a few reimbursements for pre-paid purchases for some onboard services, but those were cancellations I made before Princess acted, when I saw the writing on the wall. Definitely make contact with them and let them know you want your refund processed. I also sat back and waited patiently, however at the 90-day mark when I called, they claimed they didn't know my refund preference. So waiting patiently didn't work in my case 😡. We are now close to the 120-day mark. Link to comment Share on other sites More sharing options...
lderochi Posted July 16, 2020 #4196 Share Posted July 16, 2020 Oh good grief. Thanks for the heads up, but sorry about your situation 🤦♂️ Link to comment Share on other sites More sharing options...
louden Posted July 16, 2020 #4197 Share Posted July 16, 2020 Our experience regarding the return of Future Cruise Deposits (FCD). We had two cruises booked using FCDs, one for July 25 and the other late Oct 20. These were cancelled by Princess May 6th. We understood from their public messages that the FCDs would be returned to our CC accounts. In late May the FCD's had still not been returned when we booked another cruise with our TA (a big box agent). The TA was told by Princess that they would hold the booking without deposit for an extended period while awaiting the return of the FCDs. Between then and now I contacted Princess several times to check on progress. I received mixed messages including being told that one of the FCDs was being refunded as two times cash as I had requested. I stated that I had made no such request. Within the last 10 days I booked another cruise for Oct 21. Again the agent was told that the booking would be placed on extended hold while awaiting return of the FCDs. I spoke again with Princess and got the same "please wait" response. Yesterday I call the TA (big box store) and asked them to speak to Princess to see if they could move the FCDs to the new bookings. The TA was on the phone for over two hours with Princess and was referred to several different "departments" each with a significant hold. In the end she was told that someone had taken action (an email to another department) and the FCDs would be returned to our CC accounts within 48 hours By PFM the FCDs appeared in our accounts this morning. Today I again called the TA and had them call Princess to charge the now released FCDs against our new booking. This was done. In addition, without my request, FCCs from a fully paid for cancelled March 21 cruise (2 1/2 X) were applied to the first new cruise resulting in a fully paid for cruise. By my calculations we are still owed $260 cash refund (taxes & port fees) for the above March cruise. This was a long and trying process which involved many hours waiting on the phone. Link to comment Share on other sites More sharing options...
caribill Posted July 17, 2020 #4198 Share Posted July 17, 2020 Or you might get a refund like this airline gave https://www.frommers.com/blogs/passportable/blog_posts/airline-accidentally-gives-multimillion-dollar-refund-for-canceled-flight Link to comment Share on other sites More sharing options...
SFERgirl Posted July 17, 2020 #4199 Share Posted July 17, 2020 12 hours ago, lderochi said: I know Princess has given up on estimated timelines, and have completely given up on honoring prior timelines, but hope still springs eternal. Tomorrow is 90 days since they acknowledged my Option 2 choice, so it seems like a natural day to call them to check in. Not expecting much. I have not bugged them at all, but given what others have posted I should at least make sure I haven’t been “accidentally” put in the FCC group rather than the refund group. I have received a few reimbursements for pre-paid purchases for some onboard services, but those were cancellations I made before Princess acted, when I saw the writing on the wall. Thanks for the information. I too have sat back and waited. Have asked for confirmation that we are on refund list via their online support...too long on hold waiting to speak with a rep. We are 100 days plus since requesting refund..if on the wrong list, possibly 100 days more! My own fault for being patient because they offered the refund.We also had a RCCL cruise cancelled and that was a nightmare to get the refund. Fingers crossed for us all. Link to comment Share on other sites More sharing options...
lderochi Posted July 17, 2020 #4200 Share Posted July 17, 2020 My hope may have sprung eternal, but I still have no cash. I called today, on the 90th day since I submitted my refund request (option 2). I was able to confirm that we were not accidentally placed in the FCC basket, so that’s good. And the rep patiently walked through the outstanding refund with me, and the numbers line up. But no, no money yet. The rep told me that based on my sailing date it will “hopefully” be within a few weeks. 🤷♂️. Link to comment Share on other sites More sharing options...
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