SRF Posted July 2, 2021 #1 Share Posted July 2, 2021 So, many years ago I cruised with my parents and then wife. We all created C&A accounts after the cruise (as was required at the time). So a few years later, I got divorced. I cruised 3 times (and one more booked) with my girl friend. Each time, I have booked through a TA, who enters the name and DOB and good to go for C&A. Somehow C&A MERGED the two account (ex-wife and girlfriend). My ex wife decided to do another cruise, and when she gave her number and name, they told her the name did not match the account. It had my girlfriend's name and all of their combined cruises. Supposedly, she got her name back on her account and credit for her one cruise. They told her, that with my girlfriend's name and DOB, they could get her cruises on her number. So I called, and yeap, my girlfriend's account has my ex wife's name and no cruises. And no, they can't find the info. So they are looking at my cruises and asking which ones she was on. On the phone almost 1 hour now, and we are getting close. But she has a new C&A number. CRAZY. How does this company stay in business? 3 Link to comment Share on other sites More sharing options...
gadaboutgal Posted July 2, 2021 #2 Share Posted July 2, 2021 That's why we always save our sea pass cards. We once had to use them to prove our number of cruises to Royal. 7 Link to comment Share on other sites More sharing options...
neverbeenhere Posted July 2, 2021 #3 Share Posted July 2, 2021 Happy you are getting things squared away. You’re lucky, my wife told me that I can’t take my girlfriend on cruises. 🤡 11 18 Link to comment Share on other sites More sharing options...
Host Jacquelyn Posted July 2, 2021 #4 Share Posted July 2, 2021 43 minutes ago, gadaboutgal said: That's why we always save our sea pass cards. We once had to use them to prove our number of cruises to Royal. Same here! Link to comment Share on other sites More sharing options...
ipeeinthepool Posted July 2, 2021 #5 Share Posted July 2, 2021 Glad we provided an outlet for you to vent while you were on the phone. 1 Link to comment Share on other sites More sharing options...
Billy Baltic Posted July 2, 2021 #6 Share Posted July 2, 2021 There’s the plot of a good film in this. Link to comment Share on other sites More sharing options...
tserface Posted July 2, 2021 #7 Share Posted July 2, 2021 I don't understand why your ex-wife and girlfriend would have anything to do with each other. Is your girlfriend getting some credit because of your cruising history? How would they get your ex-wife's number? This is a curious mystery. 1 Link to comment Share on other sites More sharing options...
Rare S.A.M.J.R. Posted July 3, 2021 #8 Share Posted July 3, 2021 Did you use the same TA when you cruised with your ex that you did with your girlfriend? I'm wondering if the TA entered the ex's C&A number for the girlfriend. 4 Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted July 3, 2021 #9 Share Posted July 3, 2021 5 minutes ago, S.A.M.J.R. said: Did you use the same TA when you cruised with your ex that you did with your girlfriend? I'm wondering if the TA entered the ex's C&A number for the girlfriend. That sounds like what happened to me too. Link to comment Share on other sites More sharing options...
Seville2Cabo Posted July 3, 2021 #10 Share Posted July 3, 2021 3 hours ago, neverbeenhere said: Happy you are getting things squared away. You’re lucky, my wife told me that I can’t take my girlfriend on cruises. 🤡 I have the same issue. She does not even let me date 3 1 Link to comment Share on other sites More sharing options...
Biker19 Posted July 3, 2021 #11 Share Posted July 3, 2021 5 hours ago, SRF said: CRAZY. How does this company stay in business? Their on ship experience excuses a lot of their IT screw ups. 2 Link to comment Share on other sites More sharing options...
Cruisin Kay D Posted July 3, 2021 #12 Share Posted July 3, 2021 Someone apparently with same name has been on a cruise that got put on my account and after telling them numerous times back 10 years ago, I gave up and shut up! Link to comment Share on other sites More sharing options...
cruisinfanatic Posted July 3, 2021 #13 Share Posted July 3, 2021 5 hours ago, SRF said: So, many years ago I cruised with my parents and then wife. We all created C&A accounts after the cruise (as was required at the time). So a few years later, I got divorced. I cruised 3 times (and one more booked) with my girl friend. Each time, I have booked through a TA, who enters the name and DOB and good to go for C&A. Somehow C&A MERGED the two account (ex-wife and girlfriend). My ex wife decided to do another cruise, and when she gave her number and name, they told her the name did not match the account. It had my girlfriend's name and all of their combined cruises. Supposedly, she got her name back on her account and credit for her one cruise. They told her, that with my girlfriend's name and DOB, they could get her cruises on her number. So I called, and yeap, my girlfriend's account has my ex wife's name and no cruises. And no, they can't find the info. So they are looking at my cruises and asking which ones she was on. On the phone almost 1 hour now, and we are getting close. But she has a new C&A number. CRAZY. How does this company stay in business? Don't blame the cruiseline. Blame the TA who gave them your ex's crown and anchor number instead of your girlfriends 5 Link to comment Share on other sites More sharing options...
PhoenixCruiser Posted July 3, 2021 #14 Share Posted July 3, 2021 You think a company should be out of business for this little mix up with your ex and current girlfriend? 3 1 Link to comment Share on other sites More sharing options...
ipeeinthepool Posted July 3, 2021 #15 Share Posted July 3, 2021 If you want to talk about screwing up, who picked the first wife? 5 12 Link to comment Share on other sites More sharing options...
Rare BecciBoo Posted July 3, 2021 #16 Share Posted July 3, 2021 17 hours ago, gadaboutgal said: That's why we always save our sea pass cards. We once had to use them to prove our number of cruises to Royal. Same here, always either save the cards or take photo We have a cruise bud who should be Plus but she did not save documentation on a few before her divorce... it always POs her when she gets her card. Link to comment Share on other sites More sharing options...
SRF Posted July 5, 2021 Author #17 Share Posted July 5, 2021 On 7/2/2021 at 6:16 PM, tserface said: I don't understand why your ex-wife and girlfriend would have anything to do with each other. Is your girlfriend getting some credit because of your cruising history? How would they get your ex-wife's number? This is a curious mystery. EXACTLY. Ex C&A number ended up with all the cruises they both took, but had my girlfriend's name. NO idea how they managed it. Link to comment Share on other sites More sharing options...
SRF Posted July 5, 2021 Author #18 Share Posted July 5, 2021 On 7/2/2021 at 8:00 PM, S.A.M.J.R. said: Did you use the same TA when you cruised with your ex that you did with your girlfriend? I'm wondering if the TA entered the ex's C&A number for the girlfriend. Nope. First cruise no TA involved. TA does not use C&A number, they use name and DOB. Link to comment Share on other sites More sharing options...
SRF Posted July 5, 2021 Author #19 Share Posted July 5, 2021 On 7/2/2021 at 10:19 PM, cruisinfanatic said: Don't blame the cruiseline. Blame the TA who gave them your ex's crown and anchor number instead of your girlfriends TA does not enter C&A number. They enter name and DOB. And even if they did, it should have bounced due to incorrect name on the reservation. Link to comment Share on other sites More sharing options...
SRF Posted July 5, 2021 Author #20 Share Posted July 5, 2021 On 7/3/2021 at 12:36 AM, PhoenixCruiser said: You think a company should be out of business for this little mix up with your ex and current girlfriend? If they take two accounts and mix them up and incorrectly credit the accounts and change the names, yeah, maybe they should be out of business. 1 Link to comment Share on other sites More sharing options...
smplybcause Posted July 5, 2021 #21 Share Posted July 5, 2021 If you think they should be out of business for this - why in the world are you spending time to fix it? Because you wouldn't cruise again with a company that you think should be out of business. 4 Link to comment Share on other sites More sharing options...
Scottee25 Posted July 5, 2021 #22 Share Posted July 5, 2021 34 minutes ago, SRF said: If they take two accounts and mix them up and incorrectly credit the accounts and change the names, yeah, maybe they should be out of business. While I can understand your frustration with this issue, I do believe it is a bit of an over-reaction to imply they should be out of business over something like that. I am sure in the end everything will get resolved though it may take more than an hour on hold to accomplish that. As someone who is also divorced and cruised with my ex-wife while we were still married, I too encountered some issues after our divorce. For instance, I was showing more cruise credit than I should have had. It turns out that both my ex's account and mine were still linked to one another. As a result, she had taken a cruise and the credit appeared on my account even though I did not cruise with her. Once they unlinked our accounts, my account went back to showing the correct amount of cruise credits. After that, I had C&A link my current girlfriend's account and mine (as we live together) so that she would have the same status as I did. Based on your responses, I am curious if your girlfriend was ever issues a C&A number? If so, did she ever register an account online with that number? I am not so sure that they merged you ex's account with your girlfriend's account. It sounds more like they just changed the name on your ex's account to match your girlfriend's name and when your ex wife learned about this, she reclaimed her account. My advice would be to learn what your girlfriend's C&A number is and work with C&A to make sure it has the proper cruise credits. 1 Link to comment Share on other sites More sharing options...
SRF Posted July 6, 2021 Author #23 Share Posted July 6, 2021 22 hours ago, Scottee25 said: While I can understand your frustration with this issue, I do believe it is a bit of an over-reaction to imply they should be out of business over something like that. I am sure in the end everything will get resolved though it may take more than an hour on hold to accomplish that. As someone who is also divorced and cruised with my ex-wife while we were still married, I too encountered some issues after our divorce. For instance, I was showing more cruise credit than I should have had. It turns out that both my ex's account and mine were still linked to one another. As a result, she had taken a cruise and the credit appeared on my account even though I did not cruise with her. Once they unlinked our accounts, my account went back to showing the correct amount of cruise credits. After that, I had C&A link my current girlfriend's account and mine (as we live together) so that she would have the same status as I did. Based on your responses, I am curious if your girlfriend was ever issues a C&A number? If so, did she ever register an account online with that number? I am not so sure that they merged you ex's account with your girlfriend's account. It sounds more like they just changed the name on your ex's account to match your girlfriend's name and when your ex wife learned about this, she reclaimed her account. My advice would be to learn what your girlfriend's C&A number is and work with C&A to make sure it has the proper cruise credits. My point was not that they should go out of business, but how they stay in business with these kinds of screw ups. Yes, she had an account. As I said several times, my girlfriend's name was attached to my ex's account number. And my ex's name was on my girlfriend's account number. If they had just credited my ex with my cruises due to linking, that would be one thing. The issue was THEY SWAPPED THE NAMES ON TWO ACCOUNTS. And it took my ex over an hour on the phone to get her account straightened out. And it took me more than 90 minutes to get my girlfriend straightened out, which ends up with her having a new account number. Link to comment Share on other sites More sharing options...
SRF Posted July 26, 2021 Author #24 Share Posted July 26, 2021 OK, one more round. So supposedly everything was fixed. So I logged into her account and saw only one upcoming cruise. I tried to Add a Missing Cruise, and it seems they gave my girlfriend my last name for that one cruise. And when I tried to add her C&A number, it told me the number was not found and to call them. I was in Europe, so waited until I got home to call. I just got off the phone, and FINALLY, they seem to have everything fixed. Her name is right. Both upcoming cruises show up. Her past cruises show up. Her status and points (linked from my account are correct). WHOPPEEE. It only took two of us and about 5 phone calls to get things fixed. Link to comment Share on other sites More sharing options...
Joseph2017China Posted July 26, 2021 #25 Share Posted July 26, 2021 I doubt they (RCCL) swapped the names. It sounds like the TA did something, and you will never know. Plus, it's normal when booking to type in your number. Link to comment Share on other sites More sharing options...
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