sgmn Posted November 29, 2023 #101 Share Posted November 29, 2023 1 hour ago, SRF said: I don't book GTY cabins and I don't fly free on miles. For airlines, I use my miles for upgrades. If you get a ticket with miles you are a non-rev passenger. Basically the treat you as if you are flying for free. As someone who worked for large international airlines for over 40 years and had to deal with denied boarding at the sharp end, this is not true at least not for large international airlines. Anyone on a free mileage ticket is a valued frequent flyer. Why would they upset their most valued customers. Nonrevs are staff, and even they get looked after if they are confirmed and away from their base station. We would offer a sweet deal to pax who would still make their onward connections if they travelled on the next flight. We always got volunteers 8 1 Link to comment Share on other sites More sharing options...
Ocean Boy Posted November 29, 2023 #102 Share Posted November 29, 2023 8 minutes ago, little britain said: Or smart marketing to panic those who have Gtys to pay up for an allocated cabin number! LB who aint' budging >> but does admit to checking out how much a 'real' cabin would cost on our upcoming cruise! $902 more for 2 if you are wondering, for cheapest connecting balcony cabin. Why does RCI offer gty cabins if they want people to pay more to pick their cabin? 2 Link to comment Share on other sites More sharing options...
Another_Critic Posted November 29, 2023 #103 Share Posted November 29, 2023 2 hours ago, SRF said: I don't book GTY cabins and I don't fly free on miles. I do book GTY cabins and I do fly free on miles. Sometimes both on the same trip. 😄 8 3 Link to comment Share on other sites More sharing options...
Rare richstowe Posted November 29, 2023 #104 Share Posted November 29, 2023 5 hours ago, little britain said: OK - this really is making mountain out of a molehill… Depends if it's your molehill . Plus doesn't it indicate something greater like a lack of customer care? 2 hours ago, Tree_skier said: Much better compensation! I'm glad Royal stepped up and did the right thing. I hope RC gets little credit for doing the right thing .... when they were shamed into it . I hope they offered the same deal to those that didn't go public with this shoddy treatment . 1 hour ago, cruisin from florida said: This thread and the ones in other spaces would have been entirely different if RCCL had been smart enough to do that in the first place. I guess saving a few thousand bucks was worth the bad publicity and lost customers. As a customer and stockholder, I'm not impressed with the decision making here. Exactly. It's not the mistake, it's the reaction to the mistake. I'd still like to know is RC overbooking or were cabins taken out of commission for some unknown reason . Frankly overbooking is not a terrible sin IF those turned away are fully satisfied volunteers. 2 Link to comment Share on other sites More sharing options...
Biker19 Posted November 29, 2023 #105 Share Posted November 29, 2023 5 minutes ago, richstowe said: I'd still like to know is RC overbooking or were cabins taken out of commission for some unknown reason . Post 67 poses the best/most likely explanation. 1 Link to comment Share on other sites More sharing options...
Rare S.A.M.J.R. Posted November 29, 2023 #106 Share Posted November 29, 2023 4 hours ago, HappyTexan44 said: I would think you'd be the last ones they'd want to bump since they'd have to refund your flight. Why would they HAVE to refund the flight? Is that part of the cruise contract? Also, do we KNOW that the folks bumped were picked BECAUSE they had Guarantee cabins, or because they were the last ones assigned? I'd be surprised if there were only 11 GTY cabins sold on the entire ship, so why did these folks get picked? Link to comment Share on other sites More sharing options...
time4u2go Posted November 29, 2023 #107 Share Posted November 29, 2023 10 minutes ago, S.A.M.J.R. said: Why would they HAVE to refund the flight? Is that part of the cruise contract? Also, do we KNOW that the folks bumped were picked BECAUSE they had Guarantee cabins, or because they were the last ones assigned? I'd be surprised if there were only 11 GTY cabins sold on the entire ship, so why did these folks get picked? Just a guess, but it could be because they lived local to the port. 4 Link to comment Share on other sites More sharing options...
Rare richstowe Posted November 29, 2023 #108 Share Posted November 29, 2023 18 minutes ago, Biker19 said: Post 67 poses the best/most likely explanation. So you know that RC isn't overbooking? If not why not announce the reason ? Link to comment Share on other sites More sharing options...
Biker19 Posted November 29, 2023 #109 Share Posted November 29, 2023 (edited) 5 minutes ago, richstowe said: If not why not announce the reason ? Rarely if ever does RCI announce their reasoning behind some of their decisions. It makes total sense that they would NOT advertise that they have a sizable part of the crew quarantined with COVID. Edited November 29, 2023 by Biker19 1 1 Link to comment Share on other sites More sharing options...
KimPossible1 Posted November 29, 2023 #110 Share Posted November 29, 2023 I read the whole thread on Reddit yesterday, and it is hard to know the whole story. My whole question is why wasn't the letter dated? I know that they said they were given it at the terminal, but it still seems odd that they would be no date on an official correspondence 🤔 Link to comment Share on other sites More sharing options...
Merion_Mom Posted November 29, 2023 #111 Share Posted November 29, 2023 12 hours ago, Merion_Mom said: This letter is being posted on EVERY.CRUISE.PAGE.ON.FACEBOOK. The answer (probably accurate) added on one such page is: There is an outbreak of Covid among the crew and they suddenly needed a section of cabins to isolate them. Thus the last minute nature of not having enough cabins for the GTY cruisers. I'm just going to repeat myself for those in the back rows. THERE IS AN OUTBREAK OF COVID AMONG THE CREW AND THEY SUDDENLY NEEDED A SECTION OF CABINS TO ISOLATE THEM. 1 Link to comment Share on other sites More sharing options...
The Fun Researcher Posted November 29, 2023 #112 Share Posted November 29, 2023 It's a shame it took blowing this up on social media and contacting executives directly to get this resolved appropriately. Be more fair and understanding the first time Royal. Dan 7 Link to comment Share on other sites More sharing options...
time4u2go Posted November 29, 2023 #113 Share Posted November 29, 2023 38 minutes ago, KimPossible1 said: I read the whole thread on Reddit yesterday, and it is hard to know the whole story. My whole question is why wasn't the letter dated? I know that they said they were given it at the terminal, but it still seems odd that they would be no date on an official correspondence 🤔 The date of the cruise is on the letter. Maybe RC felt that was enough to tie it to their specific cruise? 1 Link to comment Share on other sites More sharing options...
Rare cruiselvr04 Posted November 29, 2023 #114 Share Posted November 29, 2023 44 minutes ago, Merion_Mom said: I'm just going to repeat myself for those in the back rows. THERE IS AN OUTBREAK OF COVID AMONG THE CREW AND THEY SUDDENLY NEEDED A SECTION OF CABINS TO ISOLATE THEM. An unfortunate situation. I suppose it would have been too hard to have the crew leave the ship, isolate in a hotel and pick them up when the cruise returned. Maybe has something to do with visas etc. 1 Link to comment Share on other sites More sharing options...
not-enough-cruising Posted November 29, 2023 #115 Share Posted November 29, 2023 7 hours ago, little britain said: OK - this really is making mountain out of a molehill… we are all experienced cruisers here and in all our years of cruising how many times have we heard of this happening? Exactly. LB who has 4 gty cabins booked in her upcoming 14 cruises. This happens several times a year. Link to comment Share on other sites More sharing options...
cruiseboy89130 Posted November 29, 2023 #116 Share Posted November 29, 2023 4 hours ago, SRF said: If you get a ticket with miles you are a non-rev passenger. Basically the treat you as if you are flying for free. Totally not true! 2 2 Link to comment Share on other sites More sharing options...
cruiseboy89130 Posted November 29, 2023 #117 Share Posted November 29, 2023 3 hours ago, HappyTexan44 said: If the problem was that crew needed to be isolated because they were contagious, couldn't they have been put up in a nearby hotel for that cruise? They have no visa to stay ashore! 2 Link to comment Share on other sites More sharing options...
cruiseboy89130 Posted November 29, 2023 #118 Share Posted November 29, 2023 59 minutes ago, cruiselvr04 said: Maybe has something to do with visas etc. Winner! 1 Link to comment Share on other sites More sharing options...
actuarian Posted November 29, 2023 #119 Share Posted November 29, 2023 5 hours ago, SRF said: I don't book GTY cabins and I don't fly free on miles. For airlines, I use my miles for upgrades. If you get a ticket with miles you are a non-rev passenger. Basically the treat you as if you are flying for free. That is just not true. In fact, most United States airlines actually make more profit by selling miles to partners and (especially) credit card companies than they make by selling tickets. They cannot afford to alienated the people who use affinity credit cards; those people are their bread and butter. 1 2 Link to comment Share on other sites More sharing options...
bretts173 Posted November 29, 2023 #120 Share Posted November 29, 2023 I just wish there was another of the so called 13 couples making a comment on this. The story is plastered everywhere on 1 persons version of events. 4 Link to comment Share on other sites More sharing options...
BND Posted November 29, 2023 #121 Share Posted November 29, 2023 (edited) 6 hours ago, SRF said: I don't book GTY cabins and I don't fly free on miles. For airlines, I use my miles for upgrades. If you get a ticket with miles you are a non-rev passenger. Basically the treat you as if you are flying for free. That is so not true about frequent flyer miles. DH and I just flew roundtrip from IAD to DFW and back to IAD in first class. One ticket was on miles. Plane was packed and first class was full both directions. Flying on miles does not make you vulnerable to being booted off. Edited November 29, 2023 by BND 3 1 Link to comment Share on other sites More sharing options...
SG65CB Posted November 29, 2023 Author #122 Share Posted November 29, 2023 Another UPDATE: Another passenger who was bumped from the same cruise posted on Reddit. This person noted they had spoken with the OP at the port, then added: ...they gave us the news about not having room even tho we had guarantee staterooms (?). We ended up getting a full refund + a free cruise and 2 deluxe drink packages for our next cruise for however long we go. still pretty shitty tho i still don’t understand how they let half of me and my gfs family on but not her and i 1 Link to comment Share on other sites More sharing options...
SG65CB Posted November 29, 2023 Author #123 Share Posted November 29, 2023 38 minutes ago, bretts173 said: I just wish there was another of the so called 13 couples making a comment on this. The story is plastered everywhere on 1 persons version of events. Your wish is... See above! Link to comment Share on other sites More sharing options...
Rare notscb Posted November 29, 2023 #124 Share Posted November 29, 2023 8 hours ago, Covepointcruiser said: Bet there was a maintenance issue with numerous cabins such as no air conditioning, plumbing not working or flooded cabins. If that were true, you'd think RCL would be all over telling the guests who were screwed in this situation exactly that. It'd be much more reasonable for a guest to understand why there wasn't a cabin available vs. telling them they just cant be assigned a stateroom. From a PR perspective, it's a no brainer. 3 Link to comment Share on other sites More sharing options...
GimmeOcean Posted November 29, 2023 #125 Share Posted November 29, 2023 1 minute ago, notscb said: If that were true, you'd think RCL would be all over telling the guests who were screwed in this situation exactly that. It'd be much more reasonable for a guest to understand why there wasn't a cabin available vs. telling them they just cant be assigned a stateroom. From a PR perspective, it's a no brainer. That's why I think the Crew Covid quarantine rumor has merit. Not something they want to announce for PR reasons. 5 Link to comment Share on other sites More sharing options...
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