Royal Caribbean and Celebrity Cruises Merging Accounts Into One

[Rjh8842]

I had similar issue before. I called royal and they emailed me the form.

[adjoankora]

Tried to log on throughout the day. This evening, I called and was told the system will be down for 24-48 hours.

[ravensbad]

I hate this site "upgrade" even more than I hated the last one where they changed how you search for cruises. Even if everything was working I find the new screens more confusing and less user friendly

[fielddreamer]

Talked with I.T. today and said that it would be in full operation on Monday . R.C.C.L. sent a e-mail at the beginning of the week telling me about the change and the roll out would be in stages and would not change for everyone at once !

[cruisingnay]

That's odd....I found the only thing that worked was pay the balance for your cruise now. :mad:

I used the pay balance now link to make a payment. I just changed the payoff amount to the amount I wanted to pay.

[apcci2]

RCI website is terrible and customer service is too

[cpshaye]

I called last night bcz I can't even log in inspite of password changes. I called at 2340 EST last night Was on hold until 0010 when a recording came in and said they closed at 0000 EST....

I sent an email.

24 hours later I still can't log in..

[Terre]

I tried logging in just now and had to change my password. It now comes up with my husband's name and info. Past cruises didn't show up until I put in his past guest number for both RCI and Celebrity. The RCI ones show up except for one, but not Celebrity's. It has our points correct, though. All info for our cruise next week is there, no problem with that.

 

I logged into Celebrity's website and it worked fine with the old user name and password.

 

I guess we'll just have to get used to it like we did Cruise Critic's new site...remember all the complaints and issues with that!

[tnt10]

The new site doesn't recognize user names that aren't email addresses. If you click on "forgot password" and use an email address, you will then get a link via your email to set up a new password which has to be 8 characters, including one number and one upper case. It worked for me, but be aware, you may have to add in cruises, your C&A number and can't access everything yet.

 

Did that with spouses account. Worked great!

Any idea what to do if you had 2 C&A accounts with the same email address?

 

Sorry, just set up new account with 2nd email address. Had to add C&A number, but both my upcoming cruises were there. States that it will take 24 hours to merge C&A account info. Fingers crossed!!

Edited March 10, 2018 by tnt10

[smalltimecruiser100]

Since my cruise isn't till next year(also booked through a TA), I will wait to do anything with their website till it's fixed completely. I feel for all of you that have cruises coming up soon. Good luck!

[SailorJeff66]

Was able to create new log in yesterday, but no cruise planner. Today cruise planner is working, but the site is glitchy and not really user friendly or intuitive. Hopefully they get it sorted out...

[perfect match]

I tried to log in, got their update page. I completd that, changing my password to meet current requirements. Now all I get is an error message. Ugh! No, I'm not surprised. :(

[DrHfuhruhurr]

This worked for me: From the main RCC webpage, click on "Already Booked" and then select check-in from the options that appear. The trick is to avoid logging in, which will take you to the new, broken portal. Good luck!

[csnarpy]

Man, in can’t even sign in let alone get on the site. Just sends me into a loop everytime try to to my new username and pw

[Mikew0805]

When I called them the rep that answered seemed unaware of the issue. :rolleyes: The rep told me I needed to change my password, and I told her I would not be doing that. She then stated to add a number at the end so it would be the same password, plus one number and I told her again.. I would not be doing that. Then while on the phone with her I found the backdoor into the site, (from CC) and told her my password was working fine through the backdoor, and she then said..."Ok anything else I can do for you?" :o

[Johnamac123]

I tried to log in, got their update page. I completd that, changing my password to meet current requirements. Now all I get is an error message. Ugh! No, I'm not surprised. :(

 

Same with me. Initially my email address was not accepted. When I retyped the same email, it let me enter my password, then the error message. Typical RCI IT issue....

[little britain]

Try this...

 

https://secure.royalcaribbean.com/mycruises/processLogin.do

 

 

Sent from my iPad using Tapatalk

[jdelta]

Many people are logging-in through a RCCL "back-door" to the original site.

 

It works with your old user name and password: https://secure.royalcaribbean.com/mycruises/processLogin.do

 

I'm not sure how long this back-door will remain open, so if you get in I would suggest completing your check-in and printing your docs as soon as you can. As far as I can tell, I am able to access the Cruise Planner (for excursions etc) this way as well.

 

Joe

Halifax, Canada

[mac_tlc]

Try this...

 

https://secure.royalcaribbean.com/mycruises/processLogin.do

 

 

Sent from my iPad using Tapatalk

Thanks!

 

Works with my old userid and non-compliant password ! Excellent—- until they close the door.

 

mac_tlc

[Biker19]

As far as I can tell, I am able to access the Cruise Planner (for excursions etc) this way as well.

A new version of the cruise planner seems to have shown up today with a link from the new login page.

[applehazar]

Mine STILL shows all past cruises but dashboard says 0 points and pre gold. What is going on?? STILL EPIC FAIL. And no call or email back from my email to crown and anchor - take it down until it works!!

 

 

Sent from my iPhone using Forums

[nelblu]

Many people are logging-in through a RCCL "back-door" to the original site.

 

It works with your old user name and password: https://secure.royalcaribbean.com/mycruises/processLogin.do

 

I'm not sure how long this back-door will remain open, so if you get in I would suggest completing your check-in and printing your docs as soon as you can. As far as I can tell, I am able to access the Cruise Planner (for excursions etc) this way as well.

 

Joe

Halifax, Canada

 

Something very funny is happening. Tried to use the back door and entered my daughter's id/password, but my name keeps coming up. Plus, I don't see a log out, so that I can re-do the steps for my daughter so s to print the seapass & tags.

[applehazar]

Something very funny is happening. Tried to use the back door and entered my daughter's id/password, but my name keeps coming up. Plus, I don't see a log out, so that I can re-do the steps for my daughter so s to print the seapass & tags.

 

 

 

I would suggest closing the browser completely clear cookies If you can use a different browser that should clear the login

 

 

Sent from my iPhone using Forums

[frostydrink]

Crown and anchor points for a cruise I took in the 1990s have disappeared with the new web site design. Points for six later cruises are accurate. The points were in my account prior to a sailing last month. This is the second time I've had a problem with credits for this particular cruise, so maybe it's just jinxed. I had to send ship photos to prove I was on it the first time. I've sent a message to Royal Caribbean and hopefully they will sort this out. Just posting as a suggestion to check your points.

[Mary Louise]

The new website just tells me Guarantee room. Does not say balcony guarantee. My inside guarantee room just reads Guarantee room as well. It does not distinguish the guarantees.

 

ML