Milwaukee Eight Posted June 28, 2019 #826 Share Posted June 28, 2019 29 minutes ago, John&LaLa said: Star means you actually posted something What about following? I was thinking it was also a Star??? Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted June 28, 2019 #827 Share Posted June 28, 2019 5 hours ago, 2Beeze said: On the removal of Diamond/+ benefits: There was an issue when I was a recent RCL cruise on one of the smaller ships in the fleet regarding seating in the theater for Diamond/Diamond Plus members as the ship had taken their reserved area in the main theater. When I asked a member of the Sr. Mgt (someone with direct knowledge of the decision making on that issue) why they would stick it to the Diamond/+ members this way when they were (with Pinnacles) their most loyal cruisers, I was told matter-of-factly that Royal’s research showed that Diamond/+ members would be loyal even if they removed benefits from them (including this one). There is the obvious ethical issue of whether we should treat someone (s) badly because we can get away with it (especially in a case such as this when there was an agreement and/ or an understanding that this benefit would be there in the future so that cruisers may have relied in some part on to make decisions on where their loyalty bucks might go). Before the chorus comes in and points out that yadda yadda it’s in the small print/RCl has the legal right to change yadda yadda, I am referring here to larger issues such as what is ethical and reasonable. When he said this I told him that I honestly believe that RCL is being short-sighted in this regard since I realize far too well as a social scientist that what people SAY they will do, or even what believe that they will do, can be *very* different from what they actually do. The significant risk that some loyal customers would change line loyalty due to principle was enough to negate any small savings the line got from taking their theater seats. His statements, and watching the response from a variety of business to customer opinions, says to me that if people have an opinion it is extremely important that it be voiced. Suffering quietly might make some people happy, but it won’t get you very far on issues like this. They can’t listen if people don’t talk to them. My 2 cents. (Note. We were only Platinum on that sailing, but I was surprised enough by that action that I was very curious about the “why” and when in a conversation with a high ranking staff member asked). Corporations have NO conscience!👎 RCI has bad customer service and management to begin with….🙄 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted June 28, 2019 #828 Share Posted June 28, 2019 6 hours ago, 2Beeze said: On the removal of Diamond/+ benefits: There was an issue when I was a recent RCL cruise on one of the smaller ships in the fleet regarding seating in the theater for Diamond/Diamond Plus members as the ship had taken their reserved area in the main theater. When I asked a member of the Sr. Mgt (someone with direct knowledge of the decision making on that issue) why they would stick it to the Diamond/+ members this way when they were (with Pinnacles) their most loyal cruisers, I was told matter-of-factly that Royal’s research showed that Diamond/+ members would be loyal even if they removed benefits from them (including this one). There is the obvious ethical issue of whether we should treat someone (s) badly because we can get away with it (especially in a case such as this when there was an agreement and/ or an understanding that this benefit would be there in the future so that cruisers may have relied in some part on to make decisions on where their loyalty bucks might go). Before the chorus comes in and points out that yadda yadda it’s in the small print/RCl has the legal right to change yadda yadda, I am referring here to larger issues such as what is ethical and reasonable. When he said this I told him that I honestly believe that RCL is being short-sighted in this regard since I realize far too well as a social scientist that what people SAY they will do, or even what believe that they will do, can be *very* different from what they actually do. The significant risk that some loyal customers would change line loyalty due to principle was enough to negate any small savings the line got from taking their theater seats. His statements, and watching the response from a variety of business to customer opinions, says to me that if people have an opinion it is extremely important that it be voiced. Suffering quietly might make some people happy, but it won’t get you very far on issues like this. They can’t listen if people don’t talk to them. My 2 cents. (Note. We were only Platinum on that sailing, but I was surprised enough by that action that I was very curious about the “why” and when in a conversation with a high ranking staff member asked). Not sure I read anything unethical going on. They are just juggling numbers. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted June 28, 2019 #829 Share Posted June 28, 2019 3 hours ago, Milwaukee Eight said: What about following? I was thinking it was also a Star??? If I follow without participating, the dot goes away, but no star shows up.🤔 1 Link to comment Share on other sites More sharing options...
icsys Posted June 28, 2019 #830 Share Posted June 28, 2019 You have to post to get the 'star'. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted June 28, 2019 #831 Share Posted June 28, 2019 (edited) 6 minutes ago, icsys said: You have to post to get the 'star'. Yes, we were testing Now I'm waiting on dot to show back up Edited June 28, 2019 by John&LaLa 1 Link to comment Share on other sites More sharing options...
Merion_Mom Posted June 28, 2019 #832 Share Posted June 28, 2019 9 minutes ago, icsys said: You have to post to get the 'star'. Sounds like kindergarten. 😁 3 Link to comment Share on other sites More sharing options...
biomedbob Posted June 29, 2019 #833 Share Posted June 29, 2019 Never got a star! 1 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted June 29, 2019 #834 Share Posted June 29, 2019 (edited) 15 minutes ago, biomedbob said: Never got a star! That says a lot about a person😂 Edited June 29, 2019 by John&LaLa Link to comment Share on other sites More sharing options...
SherriZ366 Posted June 29, 2019 #835 Share Posted June 29, 2019 15 hours ago, kernow said: Yes, still 2 days free for D+. I think the outcry over this stopped them carrying it out, for the time being at least! We had two days free on Mariner last month -- spread out over our 3 & 4 B2B -- i.e. we had one free day for each cruise. Link to comment Share on other sites More sharing options...
Ocean Boy Posted June 29, 2019 #836 Share Posted June 29, 2019 10 hours ago, John&LaLa said: That says a lot about a person😂 Those are my kind of people. We don't need no stars. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted June 29, 2019 #837 Share Posted June 29, 2019 25 minutes ago, Ocean Boy said: Those are my kind of people. We don't need no stars. Where did you go to Med School? No stars is child abuse Link to comment Share on other sites More sharing options...
Ocean Boy Posted June 29, 2019 #838 Share Posted June 29, 2019 3 hours ago, John&LaLa said: Where did you go to Med School? No stars is child abuse Yeah, no matter how poorly their performance may be. Give them all stars and trophies. Don't want 5 year olds with PTSD. 1 2 Link to comment Share on other sites More sharing options...
knots4crewzing Posted July 2, 2019 #839 Share Posted July 2, 2019 Thanks Grapau27 Thank You for your kind response My apologies for dredging up an OLD tread. Didn't mean to offend anyone!! I haven't been on Royal in the past 3 years and wasn't sure what to expect. So thank you for your understanding Liz💐 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 2, 2019 #840 Share Posted July 2, 2019 6 minutes ago, knots4crewzing said: Thanks Grapau27 Thank You for your kind response My apologies for dredging up an OLD tread. Didn't mean to offend anyone!! I haven't been on Royal in the past 3 years and wasn't sure what to expect. So thank you for your understanding Liz💐 I thought you did everything right and what is asked of others. 3 Link to comment Share on other sites More sharing options...
grapau27 Posted July 3, 2019 #841 Share Posted July 3, 2019 (edited) 8 hours ago, knots4crewzing said: Thanks Grapau27 Thank You for your kind response My apologies for dredging up an OLD tread. Didn't mean to offend anyone!! I haven't been on Royal in the past 3 years and wasn't sure what to expect. So thank you for your understanding Liz💐 Your welcome, I'm always happy to help and you did nothing wrong by asking a question. It might be worth ringing C&A regarding your D+ cabin gifts as the latest IT change meant I had to reconfirm ours as our first cruise after the change there was nothing left in our cabin on arrival and when I spoke to the DL concierge on board she said I hadn't ordered any but she did sort it out with the LA. I hope you have an absolutely fantastic time on Symphony. Graham. Edited July 3, 2019 by grapau27 1 Link to comment Share on other sites More sharing options...
Rare little britain Posted July 3, 2019 #842 Share Posted July 3, 2019 (edited) Current daily Wi-fi prices on Jewel Reduces to $24.39 for stream and $19.51for surf if you buy for duration. The coupon $28.05 for D and $56.10 for D+ Edited July 3, 2019 by little britain 1 Link to comment Share on other sites More sharing options...
Biker19 Posted July 3, 2019 #843 Share Posted July 3, 2019 3 hours ago, little britain said: Current daily Wi-fi prices on Jewel Reduces to $24.39 for stream and $19.51for surf if you buy for duration. Is because of the VAT? Link to comment Share on other sites More sharing options...
grapau27 Posted July 3, 2019 #844 Share Posted July 3, 2019 4 hours ago, little britain said: Current daily Wi-fi prices on Jewel Reduces to $24.39 for stream and $19.51for surf if you buy for duration. The coupon $28.05 for D and $56.10 for D+ Hope you are having a fantastic cruise. 1 Link to comment Share on other sites More sharing options...
Rare little britain Posted July 4, 2019 #845 Share Posted July 4, 2019 19 hours ago, Biker19 said: Is because of the VAT? I guess so..... but it does mean you get 3 days free instead of 2!! And for some reason Stream is cheaper than Basic today Link to comment Share on other sites More sharing options...
fla gang Posted July 4, 2019 #846 Share Posted July 4, 2019 We are new Diamond members and just got off of the Ovation. We each had 24 hours of free wifi. 1 Link to comment Share on other sites More sharing options...
Biker19 Posted July 4, 2019 #847 Share Posted July 4, 2019 5 hours ago, little britain said: .... but it does mean you get 3 days free instead of 2!! And for some reason Stream is cheaper than Basic today Gotta love RCI math when it's in your favor. 1 Link to comment Share on other sites More sharing options...
MrsB05 Posted August 3, 2019 #848 Share Posted August 3, 2019 On 7/4/2019 at 3:17 AM, fla gang said: We are new Diamond members and just got off of the Ovation. We each had 24 hours of free wifi. Same when we were on Mariner this past May. Hoping it'll still be two days per in October since we're now Diamond Plus. Link to comment Share on other sites More sharing options...
Blizzard54 Posted August 3, 2019 #849 Share Posted August 3, 2019 (edited) On 7/4/2019 at 5:56 AM, Biker19 said: Gotta love RCI math when it's in your favor. We often found that if we waited for the "duration of the cruise" deals we could get an extra day. Their math is always fuzzy Edited August 3, 2019 by Blizzard54 ... Link to comment Share on other sites More sharing options...
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