Rare ceilidh1 Posted April 25, 2020 #1026 Share Posted April 25, 2020 2 hours ago, HUNKY said: It will suck if Carnival (Princess) declares bankruptcy on day 59! ☹️ Surprisingly, I got my full refund from Carnival for my March 21st cruise this week. I say surprisingly as I had thought Princess would come through first. Both cruises cancelled same day. Princess sailing was March 14th, Carnival March 21st. Princess has come through with nothing (I chose option 1 - no FCC and no refundable amounts). Carnival refunded me in full - just over $6000. 1 Link to comment Share on other sites More sharing options...
LDVinNC Posted April 25, 2020 #1027 Share Posted April 25, 2020 It was there when I checked Thursday morning, so that was 42 days I think. Link to comment Share on other sites More sharing options...
HUNKY Posted April 25, 2020 #1028 Share Posted April 25, 2020 Since Carnival and Princess both belong to the same corporation I'm glad to hear that refunds are actually occurring. I wish Princess would let us know what progress they are making. Something like, "$200 million of $850 million in refunds have been sent as of April 25th, 2020. Approximately, $20 million goes out each business day." Link to comment Share on other sites More sharing options...
travelhound Posted April 26, 2020 #1029 Share Posted April 26, 2020 4 hours ago, ceilidh1 said: Surprisingly, I got my full refund from Carnival for my March 21st cruise this week. I say surprisingly as I had thought Princess would come through first. Both cruises cancelled same day. Princess sailing was March 14th, Carnival March 21st. Princess has come through with nothing (I chose option 1 - no FCC and no refundable amounts). Carnival refunded me in full - just over $6000. We have received the FCC from Princess last week, but no refund yet. Although, it's good to know that they are making some progress with the refunds, since Princess is a Carnival brand. Link to comment Share on other sites More sharing options...
Cuedon Posted April 26, 2020 #1030 Share Posted April 26, 2020 Well, this is an interesting change that took place within the last four hours or so: No refunds/compensation of any kind have come through yet, but my all records of OBC and bookings that were affected by the COVID cancellations have disappeared from my planner. Has that happened to anybody else? Link to comment Share on other sites More sharing options...
2 cruises a year Posted April 26, 2020 #1031 Share Posted April 26, 2020 7 minutes ago, Cuedon said: Well, this is an interesting change that took place within the last four hours or so: No refunds/compensation of any kind have come through yet, but my all records of OBC and bookings that were affected by the COVID cancellations have disappeared from my planner. Has that happened to anybody else? Yep, same here. I had a couple of FCD's but no cancelled cruise bonus FCC's earlier this afternoon. Nothing now. Wouldn't be nice if Princess is updating and everything was up to date in the morning? Saturday evening is there typical "upgrade" time. 🙂 1 Link to comment Share on other sites More sharing options...
BRANDEE Posted April 26, 2020 #1032 Share Posted April 26, 2020 8 hours ago, Worldpeek said: Hubby and I were booked on the Ruby out of Sydney for March 21 to Fiji. Really glad it was canceled on us due to the outbreak and legal mess with that ship! We took option 2 and have not received anything yet. Our TA updates us and Princess continues to tell her "60 days." I have no FCC on my Princess account as of yet and no refund. Very frustrating! We were booked on the same cruise as well as the Mar 8th New Zealand on the Ruby..we were told about 60 days from the day you filed your refund/or 60 days from the cruise sail..Either way..we have a few weeks to go. And tonight all previous FCC that were on my and my husband's accounts are gone. We also have not received the remainder of our OBC from the Mar 8th cruise yet. Another words..nada! Link to comment Share on other sites More sharing options...
remydiva Posted April 26, 2020 #1033 Share Posted April 26, 2020 1 hour ago, 2 cruises a year said: Yep, same here. I had a couple of FCD's but no cancelled cruise bonus FCC's earlier this afternoon. Nothing now. Wouldn't be nice if Princess is updating and everything was up to date in the morning? Saturday evening is there typical "upgrade" time. 🙂 Just heard from my cousin who was treating her kids and families to spring break Caribbean cruise on Carnival .. the Fascination I think. Cruise was to leave PR Mar 13 and was cancelled as they were in the air flying to SJ. today she received 2 of the 3 booking refunds back onto her credit card. Same CCL parent so folks, there is light at end of tunnel . 3 Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted April 26, 2020 #1034 Share Posted April 26, 2020 1 hour ago, remydiva said: Just heard from my cousin who was treating her kids and families to spring break Caribbean cruise on Carnival .. the Fascination I think. Cruise was to leave PR Mar 13 and was cancelled as they were in the air flying to SJ. today she received 2 of the 3 booking refunds back onto her credit card. Same CCL parent so folks, there is light at end of tunnel . I received my Carnival refund earlier this week, too. The Carnival cruise was a week later than my Princess one. Both cancelled same day. Happy to see money back on that one....hoping Princess isn't too far behind. 1 Link to comment Share on other sites More sharing options...
Aulanis Posted April 26, 2020 #1035 Share Posted April 26, 2020 (edited) 20 hours ago, joe d said: This makes me feel a lot better. I find it interesting that while the advisory changed the date of the advisory did not change. I spotted that too, tried to look back for the "old" statement - I sometimes copy such things to read later but could not find it. So much for transparency and clean paper trail. Just change it and hope no-one notices seems the order of the day. Here is another faux pas I like 10 "If I have an onboard credit (OBC) from a Future Cruise Deposit (FCD) on a booking that is cancelled, will the OBC be honored on my next cruise?A Ask Customer Relations, the group handling all such cases." fromhttps://www.princess.com/plan/impacted-and-cancelled-cruises/#faq Wouldnt it have been easier to answer the question? as it is they could have 200-300,000 people contacting customer relations? - Well maybe in the US In the UK there is no toll free number for Princess. I believe that if you have not sailed the FCD is restored but not sure about the OBC -Anyone able to confirm? No refunds or FCC or anything here though I have found out that my application is not being dealt with in the UK it has been sent to the US. Edited April 26, 2020 by Aulanis Link to comment Share on other sites More sharing options...
dog Posted April 26, 2020 #1036 Share Posted April 26, 2020 (edited) In my case: FCD refunded as part of FCC , so lost use of it and OBC. I spoke to 2 reps and both said that is way it is now done. Others maybe getting theirs reinstated. Mine was valid until March 2021. I did not have option 1 or 2. I cancelled day before cruise, which sailed without me Edited April 26, 2020 by dog Link to comment Share on other sites More sharing options...
Aulanis Posted April 26, 2020 #1037 Share Posted April 26, 2020 @dog ="so late at use of it and OBC does that mean you get to transfer the OBC or is it include as PART of the FCC ie is the FCC increased by the FCD and OBC? Link to comment Share on other sites More sharing options...
dog Posted April 26, 2020 #1038 Share Posted April 26, 2020 (edited) On-board credit attached to a FUture cruise deposit was lost in my case . future cruise deposit ($100) pp was part of Future cruise credit abd I have seen others post that theirs was handl d differently Edited April 26, 2020 by dog Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted April 26, 2020 #1039 Share Posted April 26, 2020 10 hours ago, 2 cruises a year said: Yep, same here. I had a couple of FCD's but no cancelled cruise bonus FCC's earlier this afternoon. Nothing now. Wouldn't be nice if Princess is updating and everything was up to date in the morning? Saturday evening is there typical "upgrade" time. 🙂 All of my FCDs including the one applied to the cancelled cruise disappeared last night as did the link to the FCCs that sits above my upcoming cruises. I had hope that perhaps I would log in this morning and see the FCCs for the cancelled cruise magically appear. But they were clearly doing maintenance all of that been restored and looks exactly like it has for months. Boo! Link to comment Share on other sites More sharing options...
as400guy Posted April 26, 2020 #1040 Share Posted April 26, 2020 10 hours ago, 2 cruises a year said: Has that happened to anybody else? My FCD was returned to my Princess account with the original expiration date. (One of my FCDs will expire 5/19/2020. I'm curious to see how long it takes Princess to refund my FCD as per conditions of FCDs.) Cruise scheduled: Star Princess, April 29, 15 days booked and paid in full February 26. Option 2 requested and confirmation email received on March 12 . FCD returned to my account approximately approximately April 20. Credit card dispute filed with Chase April 6. Still unresolved. No REFUND, no FCC and no correspondence from Princess. 1 Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted April 26, 2020 #1041 Share Posted April 26, 2020 18 minutes ago, as400guy said: My FCD was returned to my Princess account with the original expiration date. (One of my FCDs will expire 5/19/2020. I'm curious to see how long it takes Princess to refund my FCD as per conditions of FCDs.) Cruise scheduled: Star Princess, April 29, 15 days booked and paid in full February 26. Option 2 requested and confirmation email received on March 12 . FCD returned to my account approximately approximately April 20. Credit card dispute filed with Chase April 6. Still unresolved. No REFUND, no FCC and no correspondence from Princess. I have two FCDs that expire at the end of the month which were used on cruises that were ultimately canceled by Princess. I was informed that these FCDs would go directly back into my bank and the expiration date would be extended. Now, this is what I would like to happen but, others may just want their money back, which I'm sure could be arranged, although just another step and months more waiting involved. I am still waiting on my refund (I chose option 2) for my April cruise as well two other sailings, one for May and one for August. The one for May was booked and paid for when it was already within final payment. I, too, filed a dispute with my credit card company for that sailing as it seems ridiculous to wait months more to get a refund when it just reached my monthly statement. The other two bookings were made so far in advance and one even had gift cards that were purchased quite some time back that I will have to wait for the process to play out on those bookings. For my April cruise, I've thus far only received my FCCs that were promised. Link to comment Share on other sites More sharing options...
as400guy Posted April 26, 2020 #1042 Share Posted April 26, 2020 27 minutes ago, as400guy said: Star Princess EMERALD Princess, not Star Princess. I'll blame social distancing for that mistake! 😷 Link to comment Share on other sites More sharing options...
Rare ghstudio Posted April 26, 2020 #1043 Share Posted April 26, 2020 Progress....Applied for Option 2 on 3/13 and just found FCC's in our accounts for our 4/19 cruise so they are definitely processing the paperwork. Haven't see anything on the credit card yet (option 2) but I'm pretty sure it will show up soon. 1 Link to comment Share on other sites More sharing options...
Gracie115 Posted April 26, 2020 #1044 Share Posted April 26, 2020 25 minutes ago, ghstudio said: Progress....Applied for Option 2 on 3/13 and just found FCC's in our accounts for our 4/19 cruise so they are definitely processing the paperwork. Haven't see anything on the credit card yet (option 2) but I'm pretty sure it will show up soon. I also selected Option 2 on March 13 for our 4/25 cruise and have received NOTHING, NADA, NIL...… and not happy about it at all.....frankly I don't care about the FCC at this point I just want our $13,000 back..... 4 Link to comment Share on other sites More sharing options...
LDVinNC Posted April 26, 2020 #1045 Share Posted April 26, 2020 1 hour ago, ghstudio said: Progress....Applied for Option 2 on 3/13 and just found FCC's in our accounts for our 4/19 cruise so they are definitely processing the paperwork. Haven't see anything on the credit card yet (option 2) but I'm pretty sure it will show up soon. Sure hope you are right! Link to comment Share on other sites More sharing options...
MarkieMark16 Posted April 26, 2020 #1046 Share Posted April 26, 2020 1 hour ago, ghstudio said: Progress....Applied for Option 2 on 3/13 and just found FCC's in our accounts for our 4/19 cruise so they are definitely processing the paperwork. Haven't see anything on the credit card yet (option 2) but I'm pretty sure it will show up soon. Well that is good news. I believe this is the first post I've read for any action at all for folks who chose Option 2 (Lower Value). My sailing was going to be May 9th (two weeks from yesterday) - was a Christmas gift for the missus, who has been dreaming of it for weeks. For me.. still crickets... Link to comment Share on other sites More sharing options...
remydiva Posted April 26, 2020 #1047 Share Posted April 26, 2020 2 hours ago, ghstudio said: Progress....Applied for Option 2 on 3/13 and just found FCC's in our accounts for our 4/19 cruise so they are definitely processing the paperwork. Haven't see anything on the credit card yet (option 2) but I'm pretty sure it will show up soon. I also chose Option 2 on Mar 12 for April 19 cruise. Just checked again now and nada for FCC, FCD or $ on credit card but you give me hope! Link to comment Share on other sites More sharing options...
Worldpeek Posted April 26, 2020 #1048 Share Posted April 26, 2020 I also chose option 2 on March 12 and our cruise was March 21 and still ziltch for me as well. No FCC, no refund, nada! They don’t look like they’re going in order of sale date to me! Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted April 26, 2020 #1049 Share Posted April 26, 2020 Given that they said in the TA webinar that everyone in the first pause would have their FCC in their account by April 30th, I am hoping that those of us still waiting should see movement next week. This isn't for refund of $$, but FCC would be a good start! I will hold out (patiently) until the 30th but will asking questions if nothing has happened by then... 1 Link to comment Share on other sites More sharing options...
voljeep Posted April 26, 2020 #1050 Share Posted April 26, 2020 1 minute ago, ceilidh1 said: Given that they said in the TA webinar that everyone in the first pause would have their FCC in their account by April 30th, I am hoping that those of us still waiting should see movement next week. This isn't for refund of $$, but FCC would be a good start! I will hold out (patiently) until the 30th but will asking questions if nothing has happened by then... Next Friday, 5/1 … I would be contacting my credit card company for an immediate backcharge for services not rendered 1 Link to comment Share on other sites More sharing options...
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