cruzsnooze Posted May 17, 2021 #101 Share Posted May 17, 2021 Still can't log in. I'm trying to call Princess but after a "menu" of what number for web assistance the line goes quiet so wondering If I'm disconnected. 1 Link to comment Share on other sites More sharing options...
Doug R. Posted May 17, 2021 #102 Share Posted May 17, 2021 Just logged in without a problem. 1 Link to comment Share on other sites More sharing options...
dog Posted May 17, 2021 #103 Share Posted May 17, 2021 I’m back in. Had to use my original password the one I reset with didn’t work. Link to comment Share on other sites More sharing options...
firerunner Posted May 17, 2021 #104 Share Posted May 17, 2021 not me, tried on my cell and laptop and still get invalid log in. 1 Link to comment Share on other sites More sharing options...
BassettMom Posted May 17, 2021 #105 Share Posted May 17, 2021 I was able to access my booking through the manage booking link, and checked the flights for my SIL since I booked mine, and passed her the rate via email. She couldn't log in all weekend, and now when I check the rate it is $400 more. Her account shows no cruises and she is elite...ugh. This has now cost her several hundred dollars and she still can't access her bookings. 😖 I can't log in either, but at least I haven't lost anything (and it hasn't cost me any extra money either...yet). 1 Link to comment Share on other sites More sharing options...
CeeCee59 Posted May 17, 2021 #106 Share Posted May 17, 2021 Can't log in either - very frustrating! 1 Link to comment Share on other sites More sharing options...
voljeep Posted May 17, 2021 #107 Share Posted May 17, 2021 NO problem here today - couple of days ago 'reset' password to existing password - haven't downloaded the new MedallionClass app yet ... Link to comment Share on other sites More sharing options...
dog Posted May 17, 2021 #108 Share Posted May 17, 2021 1 hour ago, dog said: I’m back in. Had to use my original password the one I reset with didn’t work. Locked out again. Link to comment Share on other sites More sharing options...
2Sojourners Posted May 17, 2021 #109 Share Posted May 17, 2021 On 5/13/2021 at 8:42 AM, beg3yrs said: Just tried to log in to my Princess account and got a notification congratulating me that I can now use the same login for the website as well as the Medallion App. Problem is that now my login doesn't work. I haven't yet used the Medallion App. Tried a password reset and was told the reset was successful but I still can't log in! Anybody else have this problem? Yes for 6 days now! keep track of any password changes. it is still a mess, 1 Link to comment Share on other sites More sharing options...
John99 Posted May 17, 2021 #110 Share Posted May 17, 2021 I’ve encountered Log In issues the past 72 hours. I could not log in on Saturday. Then Sunday I logged using my OLD password after they asked me to register for a NEW password. Today, Monday I could not access my Princess account – old or new password. Princess said I could “not register” for a new password because my account is “not available”. What??? Houston we have a problem! What a mess. I’m keeping a track of all my passwords (plus the day and time) used to access my account. Out of curiosity I signed up for Specials promos with no trouble. They will send promos to the address on my account. So, I do have an account. Well, I think I have an account or maybe not? Again what a mess! Please check access to your Princess account. You may not be able to get in. John Link to comment Share on other sites More sharing options...
srpilo Posted May 17, 2021 #111 Share Posted May 17, 2021 Wow.. It's like a circa 1999 web site upgrade Princess seems to be creating this pattern of rolling out tech upgrades way before they're ready to be rolled out.. Remember the roll out of the Medallion class ship upgrades in 2017, turns out that was at least a year too soon, Princess had to scramble to pacify all the customers promised Medallion cruises that were not delivered. There's no reason Princess had to roll out these soft upgrades before they were ready, but yet here we are AGAIN dismayed ....... 2 Link to comment Share on other sites More sharing options...
beg3yrs Posted May 17, 2021 Author #112 Share Posted May 17, 2021 Well I previously reported all was well with my account but ... today my saved cruises link simply takes me to my upcoming cruises instead. Oh well ... Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted May 17, 2021 #113 Share Posted May 17, 2021 I just got off of online chat with someone from Princess.com. He said that the site would be down until Thursday. Don't understand why some of my friends can get in, AND I can't. So frustrating. He wanted me to change my password. Not going to do that. Also...was having issues with Cruise Critic using Safari. No problems on Chrome. What's with all of these technical glitches??? Link to comment Share on other sites More sharing options...
voljeep Posted May 17, 2021 #114 Share Posted May 17, 2021 16 minutes ago, cr8tiv1 said: What's with all of these technical glitches??? The supermoon total lunar eclipse will take place in the early morning hours of May 26 Link to comment Share on other sites More sharing options...
nini Posted May 17, 2021 #115 Share Posted May 17, 2021 I just tried to sign in. Ended up calling Princess and she said that this has been an issue for several days. she said that some people can sign in once after resetting password, but one time is all. She said that if the Medallion app is on my phone, that may work. They hope to get it resolved soon. My Conspiracy Thought? Princess does not want us to freak out with any changes to our bookings, like the move overs, etc. 1 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted May 17, 2021 #116 Share Posted May 17, 2021 If I was only this lucky buying lottery tickets. As mentioned before, I changed my pswd and no problems logging in. Link to comment Share on other sites More sharing options...
susancruzs Posted May 17, 2021 #117 Share Posted May 17, 2021 I tried to sign in just now, says invalid password. 1 Link to comment Share on other sites More sharing options...
John99 Posted May 18, 2021 #118 Share Posted May 18, 2021 I finally got thru to Princess and talked to a customer service representative. This is after 4 attempts with very long waits on the phone. I agree with comments made by crbtv1 and nini – the CSR indicated they have had "thousands" of calls about this problem. They hope to have the system up and running by Thursday. This should be interesting to see what happens Thursday. Princess does not have a very good track record when comes to updating their computer systems. If they are using a third party IT Company for the upgrade they should be fired. John 1 Link to comment Share on other sites More sharing options...
pms4104 Posted May 18, 2021 #119 Share Posted May 18, 2021 1 hour ago, John99 said: I finally got thru to Princess and talked to a customer service representative. This is after 4 attempts with very long waits on the phone. I agree with comments made by crbtv1 and nini – the CSR indicated they have had "thousands" of calls about this problem. They hope to have the system up and running by Thursday. This should be interesting to see what happens Thursday. Princess does not have a very good track record when comes to updating their computer systems. If they are using a third party IT Company for the upgrade they should be fired. John IT by tbird party, Capgemini, since 2016. Big French company with some 270,000 employees worldwide ... contracted by Carnival Corp to replace inhouse IT workers. 1 Link to comment Share on other sites More sharing options...
John99 Posted May 18, 2021 #120 Share Posted May 18, 2021 pms4104 -- thanks for the info on a third party -- French Company Capgemini -- handling IT work for Carnival. I performed a search on Cruise Critic and found a thread dated Dec 2016 about Carnival Corp. telling all IT employees that the company was transferring their work to Capgemini, a large IT outsourcing firm. Most of the work will be performed in India. Link to comment Share on other sites More sharing options...
Steelers36 Posted May 18, 2021 #121 Share Posted May 18, 2021 1 hour ago, pms4104 said: IT by tbird party, Capgemini, since 2016. Big French company with some 270,000 employees worldwide ... contracted by Carnival Corp to replace inhouse IT workers. Doesn't mean much, but I worked on an IT project once with a CapGemini team and was not very impressed. Overseas outsourcing was not a going concern at the time. From my experience, the big accounting and IT houses always had the worst projects and the best were the boutique firms because they had to be better and also attracted the best talents. Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted May 18, 2021 #122 Share Posted May 18, 2021 Making progress? Now I can sign in. No technical glitch notice. But I get rerouted in circles. Says to sign in so I can connect via Medallion App. Not all shows up on App. Not asking for a new password. Is this progress? sigh Link to comment Share on other sites More sharing options...
sfaaa Posted May 18, 2021 #123 Share Posted May 18, 2021 2 hours ago, John99 said: Most of the work will be performed in India. Bad news. India is currently being overrun by COVID -19 and in a nationwide lockdown. Link to comment Share on other sites More sharing options...
caribill Posted May 18, 2021 #124 Share Posted May 18, 2021 a) When IT work is done inhouse, it is usually done by people who understand the business. b) When IT work is done inhouse, the people doing it usually have great interest in having it done correctly. c) When IT is outsourced, it is often billed by the hour, not by the delivery of a specified package of programs. The more problems the software has, the more money the contractor is paid to correct its own problems. I once met a government contractor. He told me that when he gets a request for a quote, he looks at the specifications and then rewrites them as he understands them to be. He then submits that to the government along with his bid and asks the government to verify his interpretation of the specs. He knows that was was specified has no chance of ever functioning, so along with his written interpretation of the specs he submits a very low bid. Usually his low bid will win. He then programs exactly what the specs called for. Having delivered what he was contracted to do, he gets paid. Of course it does not function as the specs were not written correctly. He then makes a fortune making the software work as his company is the only one who can fix it. Another story. We once had a contractor who put a very inept programmer on the job. We told the contractor that we pay for their supposed expertise and expect them to put qualified personnel on the job. The response--- how little would we be willing to pay to allow the inept person to stay on the project? Our response -- put qualified people on the project. Link to comment Share on other sites More sharing options...
susancruzs Posted May 18, 2021 #125 Share Posted May 18, 2021 Finally got into Princess but not without some difficulty! 😄 Changed my password last night, got in, couldn't get in this a.m.! Just now tried my original password, success! Acknowledge message was different so maybe they're making progress! 🙂 Link to comment Share on other sites More sharing options...
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