Iona delay

[Bluemanc100]

1 hour ago, Selbourne said:

Iona is now south of Falmouth. I wonder if she will take shelter in Torbay to let the storm pass, before heading into Southampton overnight?

Due into Soton at 05:30 tomorrow so I expect she’s sheltering 

[Selbourne]

21 minutes ago, Bluemanc100 said:

Due into Soton at 05:30 tomorrow so I expect she’s sheltering 

Yes, although given how slow she is going, I suspect that the storm will have passed by the time she gets to Torbay!

[Megabear2]

Just read on Cunard board QE cannot arrive Southampton today due to it being too dangerous.  Now scheduled tomorrow arrival.

[CarlaMarie]

Just now, Megabear2 said:

Just read on Cunard board QE cannot arrive Southampton today due to it being too dangerous.  Now scheduled tomorrow arrival.

 

Yes they have cancelled her next cruise due to its short duration. They had already delayed boarding by 4 hours last night as she was going to arrive late, but she cannot dock so she has turned around and they will arrive tomorrow instead.

[Megabear2]

Seems sensible.  It's now snowing here - a very rare experience! Our family arriving for their overnight before Iona tomorrow are wondering what they've let themselves in for.  Still they wanted snow as this Iona cruise is their replacement for a cancelled northern lights cruise....

[WECRUISEUK]

2 hours ago, Selbourne said:

Iona is now south of Falmouth. I wonder if she will take shelter in Torbay to let the storm pass, before heading into Southampton overnight?

Early hours in the morning will be when they dock,around 4am.

[CarlaMarie]

I hope Iona isn't delayed any further Megabear and that your family have a nice time.

 

It is very rough here still (Weymouth) and we have mainly sleet with a little bit of snow. Can see why Iona has gone for some shelter by Torbay.

Edited November 27, 2021 by CarlaMarie

[Adawn47]

On 11/26/2021 at 8:55 AM, gsmt47471015 said:

With regards to creaking on board Iona, it is worth mentioning that we had to be moved to another deck at 2,am while on QE in british waters due to severe creaking , not just our cabin either , and the sea was not rough. Never experienced anything like that on any other cruise including many Atlantic crossings

We have only experienced the creaking on board a ship once. It was on Indy, and assumed it was because of her size. We've never heard it on P&O's smaller ships, and we've experienced some strong winds and rough seas.

Avril

[Son of Anarchy]

2 hours ago, CarlaMarie said:

Queen Elizabeth's cruise has now been cancelled. My parents have just received an Email to say that due to adverse weather conditions they will not be able to get her in today and due to the short duration of the cruise they unfortunately have had to cancel the cruise entirely.

 

I hope Iona isn't further delayed.

A few years ago we did a Christmas Market cruise on Marco Polo.  Got into Amdam fine.  Found out later on that either QE or QV (can't remember which) couldn't get in on the same day.  Apparently pax on the Cunarder were aware that Marco Polo got in ok, and a minority were bordering on mutiny over not getting in.

 

Small ships have advantages...

[Selbourne]

1 minute ago, Son of Anarchy said:

A few years ago we did a Christmas Market cruise on Marco Polo.  Got into Amdam fine.  Found out later on that either QE or QV (can't remember which) couldn't get in on the same day.  Apparently pax on the Cunarder were aware that Marco Polo got in ok, and a minority were bordering on mutiny over not getting in.

 

Small ships have advantages...

Yet, ironically, we were on Aurora during Storm Brian some years ago (yes, it was called that!) and had a day cruising up the North Sea to Great Yarmouth and back as the Captain wouldn’t take us into Zeebrugge due to strong winds, yet one of the massive US ships (can’t recall which) which usually really struggle with high winds docked there!

[majortom10]

11 minutes ago, Son of Anarchy said:

A few years ago we did a Christmas Market cruise on Marco Polo.  Got into Amdam fine.  Found out later on that either QE or QV (can't remember which) couldn't get in on the same day.  Apparently pax on the Cunarder were aware that Marco Polo got in ok, and a minority were bordering on mutiny over not getting in.

 

Small ships have advantages...

They also have disadvantages at sea in very rough weather as we found out on Cunard's Caronia when the wind was off the Beaufort Scale and the Captain closed down the ship and told everyone to return to their cabins for their own safety. This was of the coast of Portugal and not BoB and is an experience I never want to go through again.

[CarlaMarie]

I was on the Christmas market 2 night cruise to Bruges on Arcadia (December 2018), but we never got there. We knew the storm was coming and the Captain said we would just go for it and try and beat it, but we didn't. We spent the day sailing on up into the North Sea to get a break from the storm before we turned and headed back into it. 

 

I've never known a ship so quiet, it was like a ghost ship. 

[terrierjohn]

1 hour ago, Selbourne said:

Yet, ironically, we were on Aurora during Storm Brian some years ago (yes, it was called that!) and had a day cruising up the North Sea to Great Yarmouth and back as the Captain wouldn’t take us into Zeebrugge due to strong winds, yet one of the massive US ships (can’t recall which) which usually really struggle with high winds docked there!

Azipod manoeverabilty can, sometimes, make the difference, we found that on our 2 cruises on Royal Caibbean on Navigator and Independence, which made light of all port entries where Azura, Ventura, and even Aurura would have struggled.

[Dermotsgirl]

21 hours ago, Bluemanc100 said:

The compensation for the lost day is £75 per head for mortals or £120 per head for suite dwellers… heard this from a friend “in the know”

I would obviously requisition my husband's OBC. I could get a nice Radley bag for £150 !

[Dermotsgirl]

4 hours ago, Adawn47 said:

We have only experienced the creaking on board a ship once. It was on Indy, and assumed it was because of her size. We've never heard it on P&O's smaller ships, and we've experienced some strong winds and rough seas.

Avril

Actually, the most creaky cabin we ever had was Arcadia.  As so as the ship got under way, it started creaking really badly.  Fortunately it was only a week long cruise. I couldn't have put up with it any longer than that 

[Son of Anarchy]

Our first time on Arcadia we had a balcony.  Noisiest cabin we've ever had.  It was a whistling noise from the balcony.  Tracked it down and shoved a bit of folded up Horizon between two bits of something.

 

Job done.

[zap99]

4 hours ago, Adawn47 said:

We have only experienced the creaking on board a ship once. It was on Indy, and assumed it was because of her size. We've never heard it on P&O's smaller ships, and we've experienced some strong winds and rough seas.

Avril

I have experienced creaking on most ships. Normally when I stand up quickly.🤣

[Clodia]

4 hours ago, majortom10 said:

They also have disadvantages at sea in very rough weather as we found out on Cunard's Caronia when the wind was off the Beaufort Scale and the Captain closed down the ship and told everyone to return to their cabins for their own safety. This was of the coast of Portugal and not BoB and is an experience I never want to go through again.

I think there's a sweet spot with ship size, though I agree that azipods make a big difference. I recently changed cruise lines after getting fed up with P and O to one with much smaller ships. I've been caught in a tropical storm in one and a force 11 around Scotland in another; both were terrifying and at one point I thought we were going over! The sweet spot is Aurora size; I ve been in several force 11 storms on her and felt completely safe. Unfortunately the big boys like P and O are heading for 5000 pax ships like blocks of flats, and the smaller luxury lines can give you a rough ride in storms.

[Son of Anarchy]

I'm as equally happy on a block of flats like Iona, as on a 27' yacht and anything in between. 🙂

[molecrochip]

Iona was delayed because it was considered too dangerous to dock at berth 48, Ocean Terminal. This is partially because there was a ship docked (as scheduled) at berth 44 (also in the 'parking bay'). There was not enough room to safely manoeuvre tugs between the two ships and ensure that if the Wind took Iona they could ensure she would not hit the other ship. Iona reduced her speed to delay her arrival. She was not struggling. The other ship has left as scheduled.

 

Queen Elizabeth had a different issue. Her arrival was delayed from 7am to 11.45am. This was because it was considered too dangerous to board the pilot in the weather at night. Queen Elizabeth approached on time to make an 11.45 arrival but it was still considered too dangerous.

 

Even if the presence of the other ship had not delayed Iona's arrival, Queen Elizabeth's experience proves that she still wouldn't have got in, as if QE couldn't board a pilot, Iona would have struggled too.

[molecrochip]

P&O are not in breach of contract this time. Their contracts allow such changes for a number of reasons most specifically safety related. As this was weather related, P&O will argue its safety related therefore no breach. A charge back may work.

 

Insurance policies only allow you claim if you have suffered a loss. If you receive the difference back from P&O then you have not suffered a loss and can't claim.

 

Unless things have changed, CPS don't charge the extra day. CPS don't refund the missed day one of parking either - thats a matter for your insurance company.

[Selbourne]

10 hours ago, molecrochip said:

Insurance policies only allow you claim if you have suffered a loss. If you receive the difference back from P&O then you have not suffered a loss and can't claim.

Isn’t the issue here though that the passengers on the next cruise aren’t getting the ‘difference’ back?

 

Let’s say, for example, that couples in inside cabins have paid £150 a night for the cruise, balcony passengers £250 a night and Suite passengers £500 a night. If they lose a day of their cruise then surely those figures should be the level of refund offered by P&O? That’s what I would be expecting if I was on that cruise. The cause of the curtailment should be completely irrelevant. Shouldn’t P&O themselves have insurance to cover financial loss in such eventualities, rather than pass the problem on to their customers?
 

As I understand it, P&O are merely making a token gesture of extra OBC that will not reflect the ‘difference’ in what the passengers have actually lost. Am I missing something here?

[zap99]

If P&O are expected to pay compensation for cutting the cruise short, should the folk who get an extra day cough up about more?.🤔

[Harry Peterson]

11 hours ago, molecrochip said:

P&O are not in breach of contract this time. Their contracts allow such changes for a number of reasons most specifically safety related. As this was weather related, P&O will argue its safety related therefore no breach. A charge back may work.

Terms and conditions subject, of course, to the principles outlined here:

 

https://www.which.co.uk/consumer-rights/advice/there-s-an-unfair-term-in-my-contract-how-can-i-complain-and-get-my-money-back-aeHsV7t85zl5

 

 

[tring]

12 hours ago, molecrochip said:

P&O are not in breach of contract this time. Their contracts allow such changes for a number of reasons most specifically safety related. As this was weather related, P&O will argue its safety related therefore no breach. A charge back may work.

 

Insurance policies only allow you claim if you have suffered a loss. If you receive the difference back from P&O then you have not suffered a loss and can't claim.

 

Unless things have changed, CPS don't charge the extra day. CPS don't refund the missed day one of parking either - thats a matter for your insurance company.

 

My information comes from someone who has spent a lifetime working in consumer in protection with a lot of the time specialising in the legal work and taking court cases.  I suggest you read the protective legislation that is in place for customers in the UK as well as contract law.  Terms and conditions cannot overule legal rights on any matter.  Passengers are entitled to a refund of cash they have paid for s portion of the holiday which is not provided as well as any losses incurred.  Because of the situation you mention there is no need for P&O to give compensation in addition to that, which I think is possibly what you have in mind.

 

It is the case though that Tand C's should be read as there are other ones which are valid, yet many people are not aware of them.

Edited November 28, 2021 by tring