Rare orville99 Posted March 18, 2018 #1326 Share Posted March 18, 2018 Just tried the above link. Able to sign in but almost immediately redirected to the new sign in screen and no sign in possible there. Just signed in the old way, logged in using my old ID/PW and was able to pull up our September cruise and make a payment on it with no problem, so that part still works. Did not try to do any incremental additions (i.e. beverage) so that part may no longer work. BTW, in order to get into the new system you need to create a new userID/Password, and manually re-enter all of your booked cruises, so I'd go in the old way first and write down all of your booking IDs so you have them handy when you try setting up the new ID. Link to comment Share on other sites More sharing options...
PMTT Posted March 18, 2018 #1327 Share Posted March 18, 2018 I am able to login today and view my cruise planner. Haven't done check-in as we are too far out but I can at least see all excursions, dinning, etc without having to do tricks Link to comment Share on other sites More sharing options...
WeLuvVacation Posted March 18, 2018 #1328 Share Posted March 18, 2018 Thanks Orville. Your suggestion was spot on! Link to comment Share on other sites More sharing options...
3CatsInMA Posted March 18, 2018 #1329 Share Posted March 18, 2018 https://secure.royalcaribbean.com/mycruises/processLogin.do Thank you , I owe you a drink or three! (y):beer-toast: Link to comment Share on other sites More sharing options...
3CatsInMA Posted March 18, 2018 #1330 Share Posted March 18, 2018 I blamed my pc for this, but it appears the new RCCL website is buggy!! Unbelievably horrible, even by RCCL standards. Link to comment Share on other sites More sharing options...
Ocean Boy Posted March 18, 2018 #1331 Share Posted March 18, 2018 When I log into the new site it cannot find my upcoming cruise either by my name or reservation number. They had better not shut down the back door as that is the only way I can get into my reservation. Understand RCI? Link to comment Share on other sites More sharing options...
BND Posted March 18, 2018 #1332 Share Posted March 18, 2018 It appears they are working one issue at a time. Link to comment Share on other sites More sharing options...
nelblu Posted March 18, 2018 #1333 Share Posted March 18, 2018 Think again. Still doesn’t show proper points. Mine still shows 0 pre gold I am diamond. Now before everyone goes off with comments about my mentioning status it makes a big difference booking cruises Royal will you ever put out a working website? Sent from my iPhone using Forums Call Crown & Anchor. Mine was short by 2 nights and called them and they corrected the #s immediately. Still missing one of my cruises in the history. Link to comment Share on other sites More sharing options...
LeeRB Posted March 18, 2018 #1334 Share Posted March 18, 2018 I am able to login today and view my cruise planner. Haven't done check-in as we are too far out but I can at least see all excursions, dinning, etc without having to do tricks I am glad to see someone can at least get in now. They must have found someone that knows a little more about IT than how to spell it; but it looks like they still have the same bunch of ‘highly qualified technicians’ that did the upgrade to their website a few years back that was hosed. I have already cancelled two cruises with Princess for this year because of how they mishandled their initial OCEAN Medallion rollout, now I may be cancelling a couple with RCI as well if things don’t improve soon. I still can’t get into their website. I am sure they have lost a lot of bookings because of what is happening and probably have gone a long way towards alienating many existing customers to the point of cancelling existing bookings or booking their next cruise with someone else; I am in that group myself. I also think it is total incompetence on management’s part that they did not have a fall back plan in place that would let them go back to the old website if issues like this occurred; especially after the problems they had a few years ago. I spent over 20 years working in IT and we never made major changes or upgrades without 1) notifying everyone a system would not be available for a specific timeframe for maintenance or upgrade, 2) having a fallback plan in case problems were encountered and 3) everything was totally backed up before we started the work. Link to comment Share on other sites More sharing options...
Cruise_Couple Posted March 18, 2018 #1335 Share Posted March 18, 2018 I used the new email link to report a cruise planner log in problem with the new web site 2 days ago. (I had to log in to the main page which then showed my booked cruise with my name, date of sailing, ship, reservation, etc. but when I clicked on "go to cruise planner" I had to log in all over again and put in ALL of that information manually!) Today I received an email apologizing again and letting me know they looked at my specific problem and fixed it. Sure enough... they did it! I am very pleased they are listening. I hope going forward they will put better testing in place including using many of us as beta testers before launching new changes. As far as this instance goes I give them bad grades for the initial screw up but high grades on admitting the problem and keeping to their word to fix it. Link to comment Share on other sites More sharing options...
applehazar Posted March 18, 2018 #1336 Share Posted March 18, 2018 Royals IT. stands for I TRIED Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Ocean Boy Posted March 18, 2018 #1337 Share Posted March 18, 2018 It appears they are working one issue at a time. In that case most of us won't be alive to see the final outcome. Link to comment Share on other sites More sharing options...
VaTech8912 Posted March 18, 2018 #1338 Share Posted March 18, 2018 Hoping to save myself a phone call and being on hold for an eternity. Just wondering if anyone knows how long before the cruise starts that you can start booking the entertainment??? I’m booked on the Allure in October and can only book Voom, drinks and excursions... Sent from my iPad using Forums Yes, you can book entertainment, but it will not yet be available for a cruise in October. Link to comment Share on other sites More sharing options...
Dennis#1 Posted March 18, 2018 #1339 Share Posted March 18, 2018 About six weeks ago, we made reservations for the evening shows for our May 6th Oasis cruise. At that time, I did print out a copy of these reservations. Earlier this morning, I was finally able to get on our cruise planner for this cruise, only to discover that half our reservations were cancelled (including the 9:000pm adult comedy show on day 2). Has anyone else experiences this issue??:( Link to comment Share on other sites More sharing options...
CategoryQ Posted March 18, 2018 #1340 Share Posted March 18, 2018 I can't figure out how to cancel a cruise that I booked on the website anymore. Anyone know? Link to comment Share on other sites More sharing options...
Biker19 Posted March 18, 2018 #1341 Share Posted March 18, 2018 They fixed that issue for everyone, but it was nice that you got an individual reply. Link to comment Share on other sites More sharing options...
Biker19 Posted March 18, 2018 #1342 Share Posted March 18, 2018 Until they fix the online checkin link, not sure that's possible online -you'd have to call. Link to comment Share on other sites More sharing options...
Alcairns Posted March 18, 2018 #1343 Share Posted March 18, 2018 Still cannot get in via the UK site [emoji53] That makes two of us! And today I received an invoice and reminder that the balance will soon be due!! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
molly361 Posted March 18, 2018 #1344 Share Posted March 18, 2018 I couldn't find it either and had to call them to do it Sent from my BG2-W09 using Forums mobile app Link to comment Share on other sites More sharing options...
Rare KmomChicago Posted March 18, 2018 #1345 Share Posted March 18, 2018 Hi, I tried to check in online today, and I get an error that the link is bad. The cruise is there in my account; everything is as it should be in my cruise planner, and I have the correct reservation number, but it seems the check in system is just down. Is this a common occurrence for Royal Caribbean? I have seen lots of comments about their website being poor. I even tried sneaking in to the old online check in page, and got an error that the system could not update my information at this time. Any other ideas what to do? Link to comment Share on other sites More sharing options...
Ready2SailAway Posted March 18, 2018 #1346 Share Posted March 18, 2018 You could try logging in using a different browser e.g. if you're currently using Internet Explorer, try Firefox or Chrome. If you don't have another internet browser loaded on your computer, you can try clearing your browser's cache. And finally, if you're not tech savvy then just call Royal Caribbean to get assistance with their website. Sent from my R1 HD using Forums mobile app Link to comment Share on other sites More sharing options...
Rare Cruisegirl6 Posted March 18, 2018 #1347 Share Posted March 18, 2018 I have family going on the same cruise as I am in April and none of them can log in, I am able to but your not the only one having problems, with RC new website they have alot of glitches to solve. Link to comment Share on other sites More sharing options...
ChipLondon Posted March 18, 2018 #1348 Share Posted March 18, 2018 Bizarre because I was able to get in and print docs. Still cannot get in via the UK site 😕 Link to comment Share on other sites More sharing options...
CapeGal Posted March 18, 2018 #1349 Share Posted March 18, 2018 Well our e-docs are ready for our May 5th cruise BUT I can't find them on our dashboard. When I click on the link they sent it just takes me to enter your reservation number where it promptly tells me I can't access the site at this time! One step forward, two steps back. Moving this up to see if anyone has been able to find the link they send to print out your edocs. The link in the e-mail does not work. Link to comment Share on other sites More sharing options...
FloridaPalms Posted March 18, 2018 #1350 Share Posted March 18, 2018 I would wait - probably at least a couple of weeks. With the roll out of the new site all kinds of things could be reset- like MTD reservations. Purchases are less likely to be canceled as that would involve reimbursements - and would cost RCI something to process. I'd call customer service to confirm your reservations and purchases. Just logged in. Cruise Planner link now worked without having to re-enter reservation number etc. Checked calendar. ALL MY DINING RESERVATIONS AND PURCHASES ARE BACK!!! Yay!!! :D:D:D ~ Judy Link to comment Share on other sites More sharing options...
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