Rare broberts Posted April 9 #76 Share Posted April 9 45 minutes ago, SRF said: The problem is privacy laws I take it you have detailed knowledge of the stroke victims condition and are familiar with privacy laws and practices in Sāo Tomé and Principe? Link to comment Share on other sites More sharing options...
Ocean Boy Posted April 9 #77 Share Posted April 9 People seem to have the answers for a situation that happened thousands of miles away and for which they know close to zero facts. 4 1 Link to comment Share on other sites More sharing options...
The Fun Researcher Posted April 9 #78 Share Posted April 9 Hopefully the late 8 can eventually look back at this and find some humor and adventure in it all. The sting of getting burned from their somewhat risky decision is probably too fresh. Link to comment Share on other sites More sharing options...
Candleonwater Posted April 11 #79 Share Posted April 11 On 4/2/2024 at 7:47 PM, OCSC Mike said: Just be aware it’s not always about saving money. 100%! Ships excursions are like training wheels, we've enjoyed our excursions more since we started finding our own. 1 1 Link to comment Share on other sites More sharing options...
IsanTom Posted April 14 #80 Share Posted April 14 On 4/2/2024 at 7:31 PM, gfargo53 said: we were on that train excursion.so were about 700 other passengers If you bought the excursion through the cruise line, they will wait for you! If you bought the excursion from any other source, it's your responsibility to find a way to rejoin the ship, if they left you on the pier! Link to comment Share on other sites More sharing options...
SRF Posted April 14 #81 Share Posted April 14 On 4/8/2024 at 11:27 PM, broberts said: I take it you have detailed knowledge of the stroke victims condition and are familiar with privacy laws and practices in Sāo Tomé and Principe? There are also the laws of the company of the ship. Nope, I don't have details. But in most cases no one is going to release info to anyone without authorization Link to comment Share on other sites More sharing options...
helen haywood Posted April 14 #82 Share Posted April 14 Has anyone had personal experience of a cruise line contacting a noted emergency contact? I wonder if it’s just a legal requirement to have such information. On Celebrity during online checkin there is a place to list an emergency contact but the form only allows you to list a first name…no spaces. LOL. I suppose you could run their name together: JohnGreen. Link to comment Share on other sites More sharing options...
time4u2go Posted April 14 #83 Share Posted April 14 1 hour ago, IsanTom said: If you bought the excursion through the cruise line, they will wait for you! Actually they can leave without you. The language is written such that they guarantee you will be returned to the ship but that could include transporting you to the next port. I'm sure it's a very rare occurrence but that's how they worded it. 2 Link to comment Share on other sites More sharing options...
Ocean Boy Posted April 14 #84 Share Posted April 14 4 hours ago, helen haywood said: Has anyone had personal experience of a cruise line contacting a noted emergency contact? I wonder if it’s just a legal requirement to have such information. On Celebrity during online checkin there is a place to list an emergency contact but the form only allows you to list a first name…no spaces. LOL. I suppose you could run their name together: JohnGreen. They probably don't need a last name. If you specify "John" and a phone number, they will probably be able to find the John who you specified. Link to comment Share on other sites More sharing options...
lenquixote66 Posted April 14 #85 Share Posted April 14 We always booked excursions through the cruise line.We know people who booked privately did not make it back to the ship at the designated time and they were not able to board. Link to comment Share on other sites More sharing options...
Rare notscb Posted April 15 #86 Share Posted April 15 (edited) On 4/6/2024 at 10:13 AM, Tommynice said: It's their fault, not the cruiselines. It really is that simple. Gone are the days of people acting like adults, NOT acting like victims for their errors, and NOT blaming everyone but themselves..... I've been scrolling through the comments on this thread and nobody has really pointed out that in the interviews with those cruisers and articles that have been linked in this thread, none of the stranded really blamed the cruise line for the situation. There's a lot of assuming going on in this thread without any real source where the group is cited as blaming the cruise line. It seems like they understand it was their responsibility. OP even used "blamed the cruise line" when their own source didn't mention the pax blaming anyone at all. Edited April 15 by notscb Link to comment Share on other sites More sharing options...
not-enough-cruising Posted April 15 #87 Share Posted April 15 9 hours ago, notscb said: I've been scrolling through the comments on this thread and nobody has really pointed out that in the interviews with those cruisers and articles that have been linked in this thread, none of the stranded really blamed the cruise line for the situation. There's a lot of assuming going on in this thread without any real source where the group is cited as blaming the cruise line. It seems like they understand it was their responsibility. OP even used "blamed the cruise line" when their own source didn't mention the pax blaming anyone at all. When one of the passengers is quoted on an international interview “they (NCL) were too strict in the enforcement of their guidelines”; I consider that blame 3 Link to comment Share on other sites More sharing options...
Biker19 Posted July 18 #88 Share Posted July 18 Family Left Behind During Alaskan Cruise, Then Charged Thousands (cruisehive.com) 1 Link to comment Share on other sites More sharing options...
Jkaczanowski Posted July 18 #89 Share Posted July 18 4 hours ago, Biker19 said: Family Left Behind During Alaskan Cruise, Then Charged Thousands (cruisehive.com) I’m confused. We went to the lumberjack show in Ketchikan a couple years ago. It was a short walk from the port. Link to comment Share on other sites More sharing options...
smokeybandit Posted July 18 #90 Share Posted July 18 "Because all members of the family didn’t have their passports with them, they were also unable to meet the ship at the final stop of the 7-night cruise – a call on Victoria, British Columbia in Canada the following day on July 13." Link to comment Share on other sites More sharing options...
liam1965 Posted July 18 #91 Share Posted July 18 9 minutes ago, Jkaczanowski said: I’m confused. We went to the lumberjack show in Ketchikan a couple years ago. It was a short walk from the port. Yeah, that confused me as well. I was feeling bad for them due to the transportation screw up, until I remembered. Maybe they were docked at the one pier that’s out of town? We got that one once. Link to comment Share on other sites More sharing options...
time4u2go Posted July 18 #92 Share Posted July 18 14 minutes ago, Jkaczanowski said: I’m confused. We went to the lumberjack show in Ketchikan a couple years ago. It was a short walk from the port. There's more than one port. 2 Link to comment Share on other sites More sharing options...
mjkacmom Posted July 18 #93 Share Posted July 18 15 minutes ago, time4u2go said: There's more than one port. I was reading on another page that NCL docks elsewhere. Link to comment Share on other sites More sharing options...
reallyitsmema Posted July 18 #94 Share Posted July 18 6 minutes ago, mjkacmom said: I was reading on another page that NCL docks elsewhere. According to the Alaska port schedule, they were docked at Ward Cove West., which is a distance from downtown. https://claalaska.com/?page_id=1551 Link to comment Share on other sites More sharing options...
Rare cruiselvr04 Posted July 18 #95 Share Posted July 18 This is a good lesson. If you get left by an excursion immediately call the port ( which they did) and look for alternate transportation if it’s close to all aboard. Do not depend on others. It was too far to walk ( where they docked was 25 min by car outside of town). Not sure if Uber or a cab was even available. I feel for this family as I doubt they were experienced travelers or cruisers. Even those experienced can have this happen.We really try not to book independent excursions that are not scheduled to return at least a couple of hours before sail time. Link to comment Share on other sites More sharing options...
smokeybandit Posted July 18 #96 Share Posted July 18 3 minutes ago, cruiselvr04 said: We really try not to book independent excursions that are not scheduled to return at least a couple of hours before sail time. Same. We want at least 3 hours of buffer from tour end to gangway up. Link to comment Share on other sites More sharing options...
Rare shof515 Posted July 18 #97 Share Posted July 18 1 hour ago, Jkaczanowski said: I’m confused. We went to the lumberjack show in Ketchikan a couple years ago. It was a short walk from the port. 1 hour ago, liam1965 said: Yeah, that confused me as well. I was feeling bad for them due to the transportation screw up, until I remembered. Maybe they were docked at the one pier that’s out of town? We got that one once. 42 minutes ago, mjkacmom said: I was reading on another page that NCL docks elsewhere. Norwegian docks at their own cruise terminal they built called Wards Cove. its north of Ketchikan and requires shuttle buses to/from town Link to comment Share on other sites More sharing options...
Mikamarii Posted July 18 #98 Share Posted July 18 I read the article and my immediate thought was.....cruise ships don't wait they just promise to get you back to the ship if excursion booked through them .... But NCLs website literally states "never get left behind. If a Norweigen organized tour is late, the ship will wait for you" Pretty bold statement considering any number of things could potentially go wrong. I couldn't find an additional fine print so maybe it is buried in there. NCL did cover all of their out of pocket expenses though. Royal's states that they will get you back to the ship not that the ship will wait. 3 Link to comment Share on other sites More sharing options...
Rare broberts Posted July 19 #99 Share Posted July 19 7 hours ago, cruiselvr04 said: We really try not to book independent excursions that are not scheduled to return at least a couple of hours before sail time. My understanding is that this excursion was booked through NCL. Link to comment Share on other sites More sharing options...
john bowtie Posted July 19 #100 Share Posted July 19 (edited) I believe NCL has acknowledged their error in leaving the family behind, reversing the customs fee for leaving the ship before visiting a foreign port and agreeing to reimburse expenses. But it must have been a awful for the family leave behind. Edited July 19 by john bowtie spelling Link to comment Share on other sites More sharing options...
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