Aulanis Posted June 1, 2020 #3026 Share Posted June 1, 2020 2 hours ago, ceilidh1 said: Nothing...sigh Us neither , but I wasnt really expecting it our operative only works Wednesday til Friday 1 July is a Wednesday though I am now holding out to get in the Guiness book of records. Link to comment Share on other sites More sharing options...
joe d Posted June 1, 2020 #3027 Share Posted June 1, 2020 Cruise - April 18 Cancelled - March 11 (and again on March 12) Cancellation Notice - May 18 FCD’s - on or about May 18 Refund - May 25 (dated May 21) FCC’s - June 1 April 25 Cruise - rec’d an e-mail on May 5 offering additional FCC if I switched to Option 1 (I did not). I had to May 31 to accept this offer so nothing on it. 3 1 Link to comment Share on other sites More sharing options...
mbglib Posted June 1, 2020 #3028 Share Posted June 1, 2020 (edited) $500 was put back on the original gift card I had used for my cancelled March 7 Grand Princess cruise. I am only owed a $200 FCD now. I have all the rest of my money back, plus the promised FCC. Happy! Edited June 1, 2020 by mbglib 3 1 Link to comment Share on other sites More sharing options...
Rare Coral Posted June 1, 2020 #3029 Share Posted June 1, 2020 17 minutes ago, joe d said: April 25 Cruise - rec’d an e-mail on May 5 offering additional FCC if I switched to Option 1 (I did not). I had to May 31 to accept this offer so nothing on it. Did they offer you more than 150%? My cruise was around the same time as yours but I didn't get an email. Link to comment Share on other sites More sharing options...
joe d Posted June 1, 2020 #3030 Share Posted June 1, 2020 3 minutes ago, Coral said: Did they offer you more than 150%? My cruise was around the same time as yours but I didn't get an email. No. I believe they offered me an additional 25% in FCC's (i.e. in addition to the original 25% in FCC's ) Link to comment Share on other sites More sharing options...
npcl Posted June 1, 2020 #3031 Share Posted June 1, 2020 (edited) Cancelled cruise on March 8 prior to final payment date. FCD's back in account March 9 Pre-paid gratuities returned to card March 10th. Normally would have expected refund of fare within a week or so. However, after several calls, Last being April 27 where they still said 60 days from date of cancellation. On May 6 I filed a dispute with CHASE Received paperwork from Case on May 7 Returned paperwork May 9 Received temporary credit May 16 June 1 received notification that dispute was resolved in my favor and credit is now permanent. Edited June 1, 2020 by npcl 3 1 Link to comment Share on other sites More sharing options...
Rare Tak8 Posted June 1, 2020 #3032 Share Posted June 1, 2020 Got my Phase 1 FCC credits today. It took 81 days, but the credit is there. I'll have to check with my Vacation Planner on the account for cruise protection and port fees. Now that the 225% is in my account, I just need cruising to start again. I hope Princess will extend the date of use if the cruise industry has to keep cancelling sail dates. That's not meant as a why isn't the cruise industry cruising comment. I want things to be as safe as possible for passengers and crew. 2 1 Link to comment Share on other sites More sharing options...
remydiva Posted June 1, 2020 #3033 Share Posted June 1, 2020 YES Final Update ALL $$ refunded. ALL FCC in cruise personalizer and FCD back. Cruise date April 19 Regal Cancelled by me Mar 6 Cancelled by Princess Mar 12 Phase 1 Option #2 selected Mar 12 Refund to credit card May 22 FCC received June 1 (booked directly with Princess, did not use TA. Did not phone or contact Princess. Did not contact credit card company) 6 1 Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted June 1, 2020 #3034 Share Posted June 1, 2020 2 minutes ago, remydiva said: YES Final Update ALL $$ refunded. ALL FCC in cruise personalizer and FCD back. Cruise date April 19 Regal Cancelled by me Mar 6 Cancelled by Princess Mar 12 Phase 1 Option #2 selected Mar 12 Refund to credit card May 22 FCC received June 1 (booked directly with Princess, did not use TA. Did not phone or contact Princess. Did not contact credit card company) Happy to hear! Finally!!!!! Still waiting here.... Link to comment Share on other sites More sharing options...
san diego sue Posted June 1, 2020 #3035 Share Posted June 1, 2020 I got my Good Will future cruise credits today. Had in my account and also my husbands.have two years to use it. We cancelled before Princess on March 5th for a April 21 cruise.Immediately got 50% back on credit card. Took option 2. So now that we got our 25% Future cruise good will credit , hope the balance of my 50% refund hits our credit card soon. At least I now see some movement on Princess part. 4 1 Link to comment Share on other sites More sharing options...
remydiva Posted June 1, 2020 #3036 Share Posted June 1, 2020 (edited) 13 minutes ago, ceilidh1 said: Happy to hear! Finally!!!!! Still waiting here.... Thank you and yes I'm a little giddy as it has been a LONG wait. Grandkids went back to school today, hairdresser had soft opening on Friday (yay, hair done) so life is slllloooowwwwwllly starting to reopen and look more 'normal'...the new normal that is. Cruising still a long ways off but it would be nice to see my son back east but that too is not in the cards just yet. Hope your's comes real soon too. 🤞🤞 Edited June 1, 2020 by remydiva 1 Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted June 1, 2020 #3037 Share Posted June 1, 2020 1 hour ago, remydiva said: Thank you and yes I'm a little giddy as it has been a LONG wait. Grandkids went back to school today, hairdresser had soft opening on Friday (yay, hair done) so life is slllloooowwwwwllly starting to reopen and look more 'normal'...the new normal that is. Cruising still a long ways off but it would be nice to see my son back east but that too is not in the cards just yet. Hope your's comes real soon too. 🤞🤞 I opted not to send my kids back...not that I'm concerned about schools being safe but they take skytrain to get there and I just am not ready for that yet! Lol Link to comment Share on other sites More sharing options...
suzyed Posted June 2, 2020 #3038 Share Posted June 2, 2020 On 5/31/2020 at 9:50 AM, hellopuppies said: It just doesn't make any sense. I cancelled Sept 4 Sky Princess on Mar 20. Still my refundable $200 deposit NOT yet refunded to my CC. Called Princess so many times and was promised in 60 days but...............hate calling and waiting We had a Hawaiian cruise booked for October 2020...we used FCDs and that was all we paid so far. When we got back from our disastrous Coral cruise in April, we cancelled the Hawaiian cruise and immediately got our FCDs redeposited onto our account! 1 Link to comment Share on other sites More sharing options...
nho9504 Posted June 2, 2020 #3039 Share Posted June 2, 2020 On 5/31/2020 at 11:02 AM, Coral said: I should have said for those who have done the survey. And mine is still not done. They also encouraged those whose is not done to have their agent contact Princess. We did that and the phone rep had no clue. Exactly. We have submitted ours on Mar 16 but of course have not seen the FCC as of last week when I finally called - being informed that "a step is missing in the process" by who processed the refund, hence nothing other than the FCD was processed, as I posted a few days earlier. Today I saw the 25% FCC finally shows up, with June 1st being the posting date - so a small progress, thanks to the customer relations rep's intervention. I will call Wed or Thur to inquire the actual $ refund. The travel agency has not seen the refund yet when I talked to an agent Saturday. Comparing to many others here our refund is of the low end of amount owed, still, being the simplest booking cabin only, there is absolutely no reason why the refund takes so long - well into the 12th week since we sent back the survey. Link to comment Share on other sites More sharing options...
Rare Coral Posted June 2, 2020 #3040 Share Posted June 2, 2020 (edited) 21 minutes ago, nho9504 said: Today I saw the 25% FCC finally shows up, with June 1st being the posting date - so a small progress, thanks to the customer relations rep's intervention. My FCC did show up today also. It sounds like several of ours did. I think they tackled many of us with March and April sailings that had not been done before. Edited June 2, 2020 by Coral 1 Link to comment Share on other sites More sharing options...
nho9504 Posted June 2, 2020 #3041 Share Posted June 2, 2020 7 minutes ago, Coral said: My FCC did show up today also. It sounds like several of ours did. Good to know. Now some of us who should have seen our FCC / Refunds several weeks ago, finally get an indicator as to our accounts are being looked at. I did ask the Loyalty Travel agent which cruise lines have the most delayed refund process. She said you got one of the worst... They dont have the ability to dispute the payment as the card used to pay is a corporate card. So the only recourse is to keep waiting for Princess finally gets to us. If our refund is in anywhere near some of the posted figures I would write to the Princess CEO and CC all top honcho weeks ago, given I could not use the CC dispute channel. Link to comment Share on other sites More sharing options...
nho9504 Posted June 2, 2020 #3042 Share Posted June 2, 2020 6 hours ago, SeaHunt said: cruiseradio has an interesting article about waiting for cruise refunds 🙃 https://cruiseradio.net/ask-the-expert-why-you-shouldnt-wait-for-that-cruise-refund/ Elliott has a good point. There is no reason to wait for the cruiseline taking their sweet time to return your own money. 3 Link to comment Share on other sites More sharing options...
mthomp5 Posted June 2, 2020 #3043 Share Posted June 2, 2020 4 hours ago, nho9504 said: Exactly. We have submitted ours on Mar 16 but of course have not seen the FCC as of last week when I finally called - being informed that "a step is missing in the process" by who processed the refund, hence nothing other than the FCD was processed, as I posted a few days earlier. Today I saw the 25% FCC finally shows up, with June 1st being the posting date - so a small progress, thanks to the customer relations rep's intervention. I will call Wed or Thur to inquire the actual $ refund. The travel agency has not seen the refund yet when I talked to an agent Saturday. Comparing to many others here our refund is of the low end of amount owed, still, being the simplest booking cabin only, there is absolutely no reason why the refund takes so long - well into the 12th week since we sent back the survey. 3 hours ago, Coral said: My FCC did show up today also. It sounds like several of ours did. I think they tackled many of us with March and April sailings that had not been done before. I’m glad I checked into cruise critic today. When I saw you guys got your goodwill credit, I went to see if I got mine and sure enough, got the 50% of cruise fare as goodwill credit. Hoping our $ refund follows soon! 3 1 Link to comment Share on other sites More sharing options...
caribill Posted June 2, 2020 #3044 Share Posted June 2, 2020 13 hours ago, LidoLiz said: I called Princess today, and they said they paid out my full Option 2 refund on May 21 to the credit cards (Canadian) used for the booking -- nothing has shown up yet, but the Princess customer rep said it could take one or two billing cycles for it to appear on the cards. I'll wait another couple of weeks and see what happens! I assume that you checked online with the bank to see if the refund has been posted. When Princess says it may take one or two billing cycles, they are talking about the old days when the only way you knew of a refund was by checking your monthly statement. If you just missed the deadline for the statement in the mail, then it would take until the next statement was sent. But these days, you can see your credit card account online and know about it the day it is posted. If Princess really sent the refund to the bank, it should show up online within 24 hours. 3 Link to comment Share on other sites More sharing options...
pca7ggr Posted June 2, 2020 #3045 Share Posted June 2, 2020 subscribed - still waiting. Link to comment Share on other sites More sharing options...
BigTimeCruiser Posted June 2, 2020 #3046 Share Posted June 2, 2020 We had two FCCs posted in our Princess accounts yesterday for the 15 Mar and 30 Mar cruises that Princess canceled. However, they are still holding our funds we paid for each of the 15 day cruises. Nothing has been returned to our Princess VISA card yet! Link to comment Share on other sites More sharing options...
spantz Posted June 2, 2020 #3047 Share Posted June 2, 2020 Finally got my refund for my March 21 cruise. 4 Link to comment Share on other sites More sharing options...
cherylandtk Posted June 2, 2020 #3048 Share Posted June 2, 2020 80 days....🦗🦗🦗🦗🦗 Link to comment Share on other sites More sharing options...
SJunie Posted June 2, 2020 #3049 Share Posted June 2, 2020 Our March 21st sailing was cancelled and still no credit card refund or FCC. I finally managed to get through to Princess CS today and was told that it would be another 2 weeks of waiting. I was told back in early April that it would also only be another 2 weeks until I see the refund. Anyways, I found out that the FCC gets divided among all the passengers in the cabin, and not as one lump sump to the passenger who did the booking. When I told CS that it's unlikely that my 86 year old father plans to cruise again, I was told that if his FCC is not used by the expiry date, I could request a cheque from Princess for that amount. This is the first I have heard of this. Can anyone here confirm if this is true? Link to comment Share on other sites More sharing options...
Rare ghstudio Posted June 2, 2020 #3050 Share Posted June 2, 2020 26 minutes ago, SJunie said: Our March 21st sailing was cancelled and still no credit card refund or FCC. I finally managed to get through to Princess CS today and was told that it would be another 2 weeks of waiting. I was told back in early April that it would also only be another 2 weeks until I see the refund. It's become clear to us that when you call Princess, a random number shows up for the Princess Rep who picks up her "script" sheet and gives the reply that matches the number: 1) Your refund is in revenue....I have no way to checking to see it's status 2) Your request has been processed and you should see it in your credit card account in 2 weeks 3) I see that we have received your request and we are processing all requests in order of sailing date 4) ....... Based on personal experience, there is almost zero chance of being told the same information twice. 2 1 Link to comment Share on other sites More sharing options...
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