voljeep Posted August 22, 2020 #4551 Share Posted August 22, 2020 3 minutes ago, san diego sue said: We have a couple of cruises for January 2021 and will probably cancel soon before Princess. so when is Princess gonna cancel those cruises ? when is the next round coming ? why, well, we all know why, does Princess still have cruises in November able to be booked for NZ and Australia ( pause 4 only went thru 10/31/20 for those cruises ) wanna gamble to double your 'deposit' - book one of those November cruises today ... book the most expensive cabin you can afford to have your money "tied up" until you can cruise again Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted August 22, 2020 #4552 Share Posted August 22, 2020 Just now, Coral said: I had a December 18 cruise booked. It didn't fall under the last pause. I just cancelled it as I didn't want to be thrown into another Pause and wait forever for a refund. My minimal refund ($100) and excursions ($80) was refunded within 10 days. I did cancel excursions first. I am not sure about you but even if your Hawaii cruise goes, I would not feel comfortable sailing in March. I would probably cancel it. I could care less about a double your deposit offer as I am not even sure I am going to use the FCC I received. Yes - I just want this over. You would not believe what I had to sent to Princess to prove my case. Pretty bad treatment for an Elite cruiser. I agree - the way this was handled on all counts was unacceptable. I expected better of Princess and was very disappointed. I am 99.9% sure we won't sail in March - final payment is in January so I have some time to weigh the options. I don't want to cancel until my March sailing from THIS year has been squared away since I don't want any refund from NEXT year's cruise to look like it was from THIS year's cancellation. It's sad that I have to be concerned about this, but the disorganisation from Princess leaves me VERY concerned that the refunds could be misinterpreted! My cruise next March is already 60% paid for (2 weeks in a full suite, so a chunk of change) so I don't want to have to fight for that money back! Link to comment Share on other sites More sharing options...
Rare Coral Posted August 22, 2020 #4553 Share Posted August 22, 2020 1 minute ago, voljeep said: so when is Princess gonna cancel those cruises ? when is the next round coming ? why, well, we all know why, does Princess still have cruises in November able to be booked for NZ and Australia ( pause 4 only went thru 10/31/20 for those cruises ) wanna gamble to double your 'deposit' - book one of those November cruises today ... book the most expensive cabin you can afford to have your money "tied up" until you can cruise again Not all of us are interested in double your deposit. I don't want Princess holding on to my money at this point. 1 1 Link to comment Share on other sites More sharing options...
Ombud Posted August 22, 2020 #4554 Share Posted August 22, 2020 1 minute ago, san diego sue said: If you cancel before Princess does for the next round of cancellations, you get your refund right away. It is when we get caught up in the huge Princess cancels cruises that the big wait begins. I cancelled in July for October cruises (before Princess cancelled) and my money was on my credit card in a few days. No bonus FCC but I just wanted my money back and got it. We have a couple of cruises for January 2021 and will probably cancel soon before Princess. I canceled my September cruise April 15th. This was before Pause 3. I was refunded (to gift cards) this week. So not necessarily 1 Link to comment Share on other sites More sharing options...
Rare Coral Posted August 22, 2020 #4555 Share Posted August 22, 2020 1 minute ago, ceilidh1 said: I agree - the way this was handled on all counts was unacceptable. I expected better of Princess and was very disappointed. I am 99.9% sure we won't sail in March - final payment is in January so I have some time to weigh the options. I don't want to cancel until my March sailing from THIS year has been squared away since I don't want any refund from NEXT year's cruise to look like it was from THIS year's cancellation. It's sad that I have to be concerned about this, but the disorganisation from Princess leaves me VERY concerned that the refunds could be misinterpreted! My cruise next March is already 60% paid for (2 weeks in a full suite, so a chunk of change) so I don't want to have to fight for that money back! Extremely valid point! I was waiting on a $178 refund from my April cruise (until this larger EZ Air issue came up). I didn't want to cancel my December cruise until that was resolved because the amounts were within $30. I was thinking the same way you are. 1 Link to comment Share on other sites More sharing options...
voljeep Posted August 22, 2020 #4556 Share Posted August 22, 2020 26 minutes ago, Coral said: Not all of us are interested in double your deposit. I don't want Princess holding on to my money at this point. having a choice is a beautiful thing, huh ? 2 Link to comment Share on other sites More sharing options...
Squire5000 Posted August 22, 2020 #4557 Share Posted August 22, 2020 33 minutes ago, san diego sue said: If you cancel before Princess does for the next round of cancellations, you get your refund right away. It is when we get caught up in the huge Princess cancels cruises that the big wait begins. I cancelled in July for October cruises (before Princess cancelled) and my money was on my credit card in a few days. No bonus FCC but I just wanted my money back and got it. We have a couple of cruises for January 2021 and will probably cancel soon before Princess. If you know you'e not going to sail, just cancel and get your money back. IMHO, the FCC is just a gimmick to keep your money. I'm not going to give interest free loans to Princess. That's what bank are for. I'm still on the fence as to whether some of these cruise ones will survive this thing. 1 Link to comment Share on other sites More sharing options...
Rare Coral Posted August 22, 2020 #4558 Share Posted August 22, 2020 1 minute ago, voljeep said: having a choice is a beautiful thing, huh ? I have seen enough of Princess having accounting issues - I would not trust Princess to do this correctly either. I know several who are fighting to get a correct FCC. If the company was making money, yea - but in this situation, I would not advise anyone to keep their money with Princess. Link to comment Share on other sites More sharing options...
Rare Coral Posted August 22, 2020 #4559 Share Posted August 22, 2020 2 minutes ago, Squire5000 said: If you know you'e not going to sail, just cancel and get your money back. IMHO, the FCC is just a gimmick to keep your money. I'm not going to give interest free loans to Princess. That's what bank are for. I'm still on the fence as to whether some of these cruise ones will survive this thing. I completely agree. Link to comment Share on other sites More sharing options...
voljeep Posted August 22, 2020 #4560 Share Posted August 22, 2020 1 minute ago, Coral said: I have seen enough of Princess having accounting issues - I would not trust Princess to do this correctly either. I know several who are fighting to get a correct FCC. If the company was making money, yea - but in this situation, I would not advise anyone to keep their money with Princess. and I'm not "advising" anyone to do anything - never said what anyone else "should" do ... Link to comment Share on other sites More sharing options...
Aulanis Posted August 22, 2020 #4561 Share Posted August 22, 2020 Ok while the 120dayplus club is in full swing I have encountered another small problem. Since we got our FCCs I have been bombarded with emails suggesting I rebook something. Book with confidence etc - not a chance but book I did. Through a TA and as some of you had FCCs automatically applied to a cruise when you wanted/preferred to use it for a different cruise I pre warned them that as we had more FCCs than the cruise we wanted to book AND we had an FCD that we did want to use to make sure that the FCD was applied first and the FCCs for the balance. I could have booked it myself but having foreseen this possible snag did it via our TA . and..... I was right - it did go wrong ended up paying the full price for the cruise with FCCs then a further £150 when the FCD was applied. Not happy at all - I have told the TA to sort it out I know there is the " not all credits are combinable" but hope Princess are not going to say that! anyone else heard of this happening. I have checked since we booked and the cruise is the same price for the cabin we booked - it would have to be a remarkable coincidence if when the TA booked it had a mystery price rise exactly £75pp. Link to comment Share on other sites More sharing options...
cherylandtk Posted August 22, 2020 #4562 Share Posted August 22, 2020 Aulanis, that is all something that should have been sorted by your TA at the time of booking. But yes, they should be able to get it taken care of now....and the price will be whatever it was on the booking date, (Princess price less any TA discount difference) 1 Link to comment Share on other sites More sharing options...
coo359a2 Posted August 22, 2020 #4563 Share Posted August 22, 2020 Last week I booked a cruise for Dec 2021 with my TA. She was on the phone with Princess so she just did the bookings to grab the two cabins I wanted. She applied our FCDs and Princess automatically used enough FCCs (2 1/2) to pay for all but the port/tax fees. She said it would be no problem to remove the FCCs if I wanted to - which I did. So she had all the FCCs removed and they now show as active on my Circle Savings Account. I'll use them once I know for sure that a cruise will definitely be go. 1 Link to comment Share on other sites More sharing options...
suzyed Posted August 22, 2020 #4564 Share Posted August 22, 2020 1 hour ago, Aulanis said: Ok while the 120dayplus club is in full swing I have encountered another small problem. Since we got our FCCs I have been bombarded with emails suggesting I rebook something. Book with confidence etc - not a chance but book I did. Through a TA and as some of you had FCCs automatically applied to a cruise when you wanted/preferred to use it for a different cruise I pre warned them that as we had more FCCs than the cruise we wanted to book AND we had an FCD that we did want to use to make sure that the FCD was applied first and the FCCs for the balance. I could have booked it myself but having foreseen this possible snag did it via our TA . and..... I was right - it did go wrong ended up paying the full price for the cruise with FCCs then a further £150 when the FCD was applied. Not happy at all - I have told the TA to sort it out I know there is the " not all credits are combinable" but hope Princess are not going to say that! anyone else heard of this happening. I have checked since we booked and the cruise is the same price for the cabin we booked - it would have to be a remarkable coincidence if when the TA booked it had a mystery price rise exactly £75pp. We ONLY put the FCDs down on our two future cruises. Our TA says she "froze" the FCCs so they would not be applied now. We are waiting for final payment to apply them. If the cruise is cancelled, we only have to wait for the $200 in FCDs to come back to us. When/if we do apply the FCCs, the only $$$ we will owe are the taxes and fees, the discounted amount for Princess Patinum insurance and any transfers, airfare and other "extras". I feel comfortable with that. Hope it all works out. 2 Link to comment Share on other sites More sharing options...
Rare richstowe Posted August 22, 2020 #4565 Share Posted August 22, 2020 1 hour ago, Aulanis said: we had an FCD that we did want to use to make sure that the FCD was applied first and the FCCs for the balance. Why use the FCD first ? I thought the FCC's expire before the FCD's . Could somebody explain why it's better to use FCD's first . Link to comment Share on other sites More sharing options...
Aulanis Posted August 22, 2020 #4566 Share Posted August 22, 2020 I dont know if it is an explanation, but our FCC and FCDs expire a year after this cruise. I they apply all the FCCs then (in the UK) that pays everything as the port fees are included in the advertised price and in the price we pay. FCCs are applied automatically to the next cruise you book, but can be moved to a previously booked cruise if you were waiting for the FCCs However we wanted to use the FCDs so as to get the OBC on this cruise. In order to do this you have to apply it before the FCCs else maybe, as we did you end up paying an additional £150 for the cruise. I think it is PCs booking site cant really handle it. It is very difficult in the UK to contact PCUK so the TA may have tried to book on line put in our circle numbers and bingo it applied the FCCs. I am waiting for a full response from our TA as to what happened. Will post when I know. Thanks all for the replies I am now thinking to reverse the FCCs until next April. - that would actually fix the problem. One reason for using the FCCs NOW is I have no confidence in anything cruise wise and did think just maybe Carnival could mess with the fleets and Island could go to say P & O and the FCCs not honored whereas if they had been applied to a cruise there might be less hassle. Odd the things you can think when you have been fed lies and more lies for 4 months. 1 1 Link to comment Share on other sites More sharing options...
lanzie99 Posted August 24, 2020 #4567 Share Posted August 24, 2020 After waiting 150 days, we have finally got all our money back, including deposit which took an additional 2 months. Our cruise was for the end of April. I am assuming my FCC is accurate, not sure if we will cruise with Princess again. My notes on all the back and forth conversations can be deposed of. It really takes patience and perseverance. Let’s hope everyone that a solution to this pandemic will happen sooner rather than later and we can get back to our normal travels. 4 Link to comment Share on other sites More sharing options...
cruzsnooze Posted August 24, 2020 #4568 Share Posted August 24, 2020 Here's what I learned, the hard way about my FCC's. I went to book a cruise and it takes all your FCC"s up to the cruise fare (not port fee or taxes). It only applies it to your fare and puts the balance back in your FCC account. It doesn't and won't cover your travel mate be it a spouse or roomie. So you cannot pay with FCC"s if you want to treat a child or friend or anyone else. Next thing I learned is the FCC cannot be split up to different cruises. The booking takes the FCC up to the full fare. I wanted to book 2 cruises with the FCC using half for each cruise so's not to have to come up with any cash after the hassle of getting refunds or credits. I'm planning one cruise with a friend who has no FCC so they have to pay. I have all this extra FCC still in my account. So it doesn't go towards paying towards the cabins total fare only my fare. Link to comment Share on other sites More sharing options...
Ombud Posted August 24, 2020 #4569 Share Posted August 24, 2020 (edited) Here's how my PVP applied them across 3 cruises. Only XTC××× is paid off in full. I still owe for the cruise fare on the other 2 (I'm hoping they'll drop in price as they're a LOT higher than they were this year) Maybe ask your PVP to put some back in your bank for another cruise? And yeah, they don't cover insurance (which dropped to $39), port fees, & taxes and cannot transfer. 1 kid has 826.50 and the other only has 241.50 so I'll owe for them. Their original fare was 1075 / I got 1068. So close Edited August 24, 2020 by Ombud Link to comment Share on other sites More sharing options...
caribill Posted August 24, 2020 #4570 Share Posted August 24, 2020 2 hours ago, cruzsnooze said: Here's what I learned, the hard way about my FCC's. I went to book a cruise and it takes all your FCC"s up to the cruise fare (not port fee or taxes). It only applies it to your fare and puts the balance back in your FCC account. It doesn't and won't cover your travel mate be it a spouse or roomie. So you cannot pay with FCC"s if you want to treat a child or friend or anyone else. Correct. The FCCs are in your name and can only be used in your name. However, if your travel mate is the same one as on the cancelled cruise, he/she should have FCCs to use on the new booking. Works the same with airlines. If you cancel the flight, your credit is only for use in your name. 2 hours ago, cruzsnooze said: Next thing I learned is the FCC cannot be split up to different cruises. The booking takes the FCC up to the full fare. I wanted to book 2 cruises with the FCC using half for each cruise so's not to have to come up with any cash after the hassle of getting refunds or credits. Nobody gets just one FCC, If you had paid in full, you get one FCC for what you paid and a 2nd FCC for the bonus 25%. The amounts are not even, but you can apply each to a different cruise if you wish. If you had only paid a deposit (not paid in full), then you get two FCCs of equal value, one for the amount of the deposit (minimum $100) and an equal amount as a bonus FCC. You can apply each to a different cruise if you wish. 2 Link to comment Share on other sites More sharing options...
Aulanis Posted August 24, 2020 #4571 Share Posted August 24, 2020 7 hours ago, caribill said: Nobody gets just one FCC, Unless it was for a cruise cancelled while you were on it ? in which case different terms might apply. At least that is the case if you take Cash refund plus % FCC. 2 Link to comment Share on other sites More sharing options...
cruzsnooze Posted August 24, 2020 #4572 Share Posted August 24, 2020 9 hours ago, caribill said: If you had only paid a deposit (not paid in full), then you get two FCCs of equal value, one for the amount of the deposit (minimum $100) and an equal amount as a bonus FCC. You can apply each to a different cruise if you wish. I tried to use of the one of FCC's and it took the entire cruise fare which dipped into the second FCC. I have 2 FCC's of equal amount from a double deposit. Link to comment Share on other sites More sharing options...
Ombud Posted August 24, 2020 #4573 Share Posted August 24, 2020 5 hours ago, Aulanis said: Unless it was for a cruise cancelled while you were on it ? in which case different terms might apply. At least that is the case if you take Cash refund plus % FCC. Yes in my case it depended on which cruise it was issued under. 1 got 1 for 3/22/20 & 2 for 03/29/20 but didn't have to put the entire amount on any cruise and none of them could be used as a deposit. That's what's so confusing. 3 pre-pause periods + 3 pauses add up to what might be 6 'rules:' (1) not part of a pause but after February (2) Pause 1 Option 1 (3) Pause 1 Option 2 (4) Pause 2 (5) Pause 3 (6?) Cancellations between pauses ..... no wonder everyone at 1-800-Princess is so mixed up 😳 Link to comment Share on other sites More sharing options...
Rare vino100 Posted August 24, 2020 #4574 Share Posted August 24, 2020 Well today is my lucky day. I finally have all my $ returned. It only took princess 164 days since my canceled cruise. If anyone is still waiting, there will be $ aT the end of the long wait. 3 Link to comment Share on other sites More sharing options...
cruzluvr2 Posted August 25, 2020 #4575 Share Posted August 25, 2020 Friends of ours finally got their $$ back this weekend from a canceled May 30 cruise. The weird thing to me was that my DH and I received ours over 2 months ago. My thought is that ours was one amount returned to one credit card. Theirs was two credit cards, differing amounts for insurance, and one with a referral reward. She would have been a new cruiser, not sure that will happen after this fiasco. Link to comment Share on other sites More sharing options...
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