FlorenceItaly Posted May 27, 2021 #401 Share Posted May 27, 2021 5 minutes ago, sfaaa said: Amazing. Everything is now back to normal when I log in. Me too! I logged in this morning too and it was okay. 1 Link to comment Share on other sites More sharing options...
greenie082756 Posted May 27, 2021 #402 Share Posted May 27, 2021 Well I just tried again since 2 days ago and now they have a notification stating they are having issues and to please be patient. At least they put in on their web page. Link to comment Share on other sites More sharing options...
trvlwrld Posted May 27, 2021 #403 Share Posted May 27, 2021 We are both able to get in with original passwords...hope it lasts⚓️ 1 Link to comment Share on other sites More sharing options...
waltd Posted May 27, 2021 #404 Share Posted May 27, 2021 It's working for me now. I'm back in. 1 Link to comment Share on other sites More sharing options...
susancruzs Posted May 27, 2021 #405 Share Posted May 27, 2021 Wowza! Things are good! Called my TA to ask about a Quebec to FLL cruise for 2023. Yes, I did whine about the website! 😄 My TA said, she's heard it all and then some! I booked Caribbean Princess, told her no FCC because my canceled Enchanted cruises are listed! Now they've disappeared, booking is listed (plus my 7 others)! All is well and I don't have to pay a deposit, which is $400. Happy, I am! 1 Link to comment Share on other sites More sharing options...
compozer Posted May 27, 2021 #406 Share Posted May 27, 2021 Working for me this morning. It says GOOD NEWS!! 2 Link to comment Share on other sites More sharing options...
JF - retired RRT Posted May 27, 2021 #407 Share Posted May 27, 2021 On 5/26/2021 at 10:53 AM, JF - retired RRT said: I got that one and foolishly thought all I had to do was enter the requested info. Be glad that it got stuck for you. When I completed the "missing" info, I got a new and empty Captain's Circle account. For those who are tempted...DON'T DO IT!! I called Princess and the rep handily deleted the "empty" Captain's Circle account. Now able to log in on both of our accounts...for today anyway. 2 Link to comment Share on other sites More sharing options...
memoak Posted May 27, 2021 #408 Share Posted May 27, 2021 Log in fine now and we both show FCC for a Ruby cruise canceled due to dry dock 2 Link to comment Share on other sites More sharing options...
roamerfromtexas Posted May 27, 2021 #409 Share Posted May 27, 2021 Can log into web site! However, cannot log into Medallion app using same password. It just sits there and does nothing. Maybe tomorrow. Link to comment Share on other sites More sharing options...
TinaLee Posted May 27, 2021 #410 Share Posted May 27, 2021 I was able to log in, but it apparently ate my previously entered independent flight info and won't let me add it now... guess I'll wait a few more days and try again. One baby step at a time. Link to comment Share on other sites More sharing options...
BassettMom Posted May 27, 2021 #411 Share Posted May 27, 2021 Still can't log it <sigh>. Link to comment Share on other sites More sharing options...
John99 Posted May 28, 2021 #412 Share Posted May 28, 2021 This evening I tried to Login into my account. Sorry - technical problems! I was able to get in yesterday. This is not right. Pure frustration. Then I used as a “Booked Guest” -- entered my name, confirmation number, etc… success. Thanks to others cruisers for the suggestion – it work. But will it work tomorrow? John 1 Link to comment Share on other sites More sharing options...
dog Posted May 28, 2021 #413 Share Posted May 28, 2021 I am so pleased to see so many positive posts on this thread! both my MedallionClass app & Personalizer on website are working fine and everything is correct in my account. thanks to those who persisted in posting to help us. 1 Link to comment Share on other sites More sharing options...
FlorenceItaly Posted May 28, 2021 #414 Share Posted May 28, 2021 Still okay this morning. 2 Link to comment Share on other sites More sharing options...
Rare Lady Arwen Posted May 28, 2021 #415 Share Posted May 28, 2021 And, we’re back! Finally, I was able to log in and all is well. Our cruise and perks and excursions are all there, thank the good Lord for small blessings! 2 Link to comment Share on other sites More sharing options...
cruzsnooze Posted May 28, 2021 #416 Share Posted May 28, 2021 I finally was able to log in too. Most everything was there, some minor glitches but now I can see what needs to be adjusted. 1 Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted May 28, 2021 #417 Share Posted May 28, 2021 I saw a new casino offer in the OBC section of the Personalizer. I didn't recall getting an email so on a hunch I decided to check my Profile. Sure enough the box to get email offers from Princess wasn't checked. It always has been checked in the past so something got changed along the way without me knowing about it. Passing along in case this has happened to others. Link to comment Share on other sites More sharing options...
gbldcl Posted May 28, 2021 #418 Share Posted May 28, 2021 When I tried to log in I got the "more information requested" page. My login ID is auto filled in on that page and it is an old one I no longer use, nor is it my Medallion login ID. It will not let me change or delete it. So I thought I would play their game and change my medallion login to what Princess thinks my login ID is and try to login to the website again. Nice try, but no cigar. Now it says my login info is incorrect??? Link to comment Share on other sites More sharing options...
John99 Posted May 28, 2021 #419 Share Posted May 28, 2021 Hi everyone, Today I tried to access my Princess account with my old password. Success!! Yesterday I had trouble. What changed in the last 24 hours would be a pure guess on my part. Check on booked cruises, cruise history, profile info, future cruise credits -- all OK. But I could not get into my wife’s account which means I need to call customer service. John Link to comment Share on other sites More sharing options...
Mud_Shark Posted May 28, 2021 #420 Share Posted May 28, 2021 After an hour on the line with a Princess rep - no improvement for me. She told me to use the "forgot password" option in the search bar and it will ask for name an email address. Did that, and it just said "error". She fiddled around but we never got any further than "error". Don Link to comment Share on other sites More sharing options...
Yehootu Posted May 28, 2021 #421 Share Posted May 28, 2021 My wife now is under my Moms Elite #. We'll see how long that lasts Link to comment Share on other sites More sharing options...
ready2cruzagain Posted May 28, 2021 #422 Share Posted May 28, 2021 Was able to sign in yesterday, now today, back to some of your information is missing GEEZ Link to comment Share on other sites More sharing options...
Grislap Posted May 28, 2021 #423 Share Posted May 28, 2021 I still can't get in. I get the message "We are experiencing technical difficulties with some guest accounts." So maybe some have been fixed and others not....Long wait. At least in our case it's just an annoyance rather than a major problem. Link to comment Share on other sites More sharing options...
Bridalgownz Posted May 29, 2021 #424 Share Posted May 29, 2021 When I try to log in, I keep getting the more information needed form and then I get my information is incorrect. My info has been the same for years. I was finally able to log in using my booking number after two weeks of trying. When I looked at what was included on my cruise, the casino money they'd promised me when I booked was missing. It was there the last time I checked. Two weeks ago when I couldn't get in, they had me change my password three times. Link to comment Share on other sites More sharing options...
dog Posted May 29, 2021 #425 Share Posted May 29, 2021 For the two posters above: these are the same messages I got for a few days before mine was fixed. I stopped re setting password. Used my original ID and password to set up the MedallionClass app used my booking number to get into app. Once I did that my Personalizer account on website was accessible the next day. I never filled in the missing information page. Nothing was missing. 1 Link to comment Share on other sites More sharing options...
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