Did anyone get the wrong amount refunded?

[Hammergirl]

Here is my scenario. I cancelled my cruise on 04/04/20.

 

11/04/19 - $1000.00 non-refundable deposit made. Have not seen my FCC for this even though I was told I would see it within 5 days.

11/14/19 - $1800.00 made interim payment towards my cruise.

12/24/19 - $999.00 Cabana and Chill Island passes purchased.

02/03/20 - $2000.00 made interim payment towards my cruise.

 

 

04/04/20 - Cancelled cruise. Total of $4799.00 should be reimbursed to card and $1000.00 of FCC should be given. 

 

04/30/20 here are my refunds that showed up on my CC today.

-1800.00

-490.00

-445.60

-64.40

Total refund $2800.00

 

RCCL shorted me $1999.00. 

 

I am going to call in a bit but wondering if anyone has had this happen. This is SO frustrating!

 

 

[Biker19]

43 minutes ago, Hammergirl said:

I am going to call in a bit but wondering if anyone has had this happen.

Yes, refunds in odd amounts and not all at once is routine.

[Ourusualbeach]

45 minutes ago, Hammergirl said:

RCCL shorted me $1999.00. 

Sounds like they just haven't processed your last payment of $2000

[orville99]

It's even more fun when the refunds go to multiple cards. DW and I both contribute to the cost of cruising, so some pieces of the refund are showing up on her card and some pieces are showing up on mine. Tough to figure out what is what until we get all the pieces.

[gadaboutgal]

We requested cash refund but today got FCC's for both dh and I and the amounts are way wrong.  Definitely not 125!%  Oh Boy, with 6 cruises to be refunded on different credit cards, this is going to be a long term accounting nightmare!

[Snit13]

Received every dollar/cent of my refund, finally, yesterday.  It took some time and my calculator to figure it out as it came in multiple refunds but despite math being my least favorite subject in school, I finally was able to determine all is well and I was made whole and money is safely back in my account.

[TheMiz]

1 hour ago, gadaboutgal said:

We requested cash refund but today got FCC's for both dh and I and the amounts are way wrong.  Definitely not 125!%  Oh Boy, with 6 cruises to be refunded on different credit cards, this is going to be a long term accounting nightmare!

 

 

A friend got his FCC today , actually came to me why I have no clue but his was to the penny correct with the 125%

[helen haywood]

So if people have received partial refunds, how much longer did the rest take to appear?  Yesterday I received five separate credits towards one cruise....a $148.68 is missing.  Did most of you get the remainder the next day?  Several days later?

[Jimbo]

We got our $2400 stimulus check today from the government, is was the correct total to the penny.

[ONECRUISER]

4 hours ago, Hammergirl said:

Here is my scenario. I cancelled my cruise on 04/04/20.

 

11/04/19 - $1000.00 non-refundable deposit made. Have not seen my FCC for this even though I was told I would see it within 5 days.

11/14/19 - $1800.00 made interim payment towards my cruise.

12/24/19 - $999.00 Cabana and Chill Island passes purchased.

02/03/20 - $2000.00 made interim payment towards my cruise.

 

 

04/04/20 - Cancelled cruise. Total of $4799.00 should be reimbursed to card and $1000.00 of FCC should be given. 

 

04/30/20 here are my refunds that showed up on my CC today.

-1800.00

-490.00

-445.60

-64.40

Total refund $2800.00

 

RCCL shorted me $1999.00. 

 

I am going to call in a bit but wondering if anyone has had this happen. This is SO frustrating!

 

 

As already said looks good but for one, always get refunds broke down  in not one amount like this, coming on separate dates. How Royal usually does it, even without mass cancellations 

 

 

[torpeedo]

Also the refunds will go back to the card OR cards you used.  If you paid your deposit with one card, excursions etc with different cards, and the final with another card, they will refund to each card used and not all at the same time so it is sometimes very confusing.

[jptoz]

Got my FCC and cruise planner purchases refunded, but FCC doesn't  come out to 125%. It's  more like 110%. Should of known that's the way it would turn out.  After all, RCI uses "new" math.

[HicksRA]

15 minutes ago, jptoz said:

Got my FCC and cruise planner purchases refunded, but FCC doesn't  come out to 125%. It's  more like 110%. Should of known that's the way it would turn out.  After all, RCI uses "new" math.

After receiving an fcc yesterday, I originally thought mine was short from what I had figured but on closer investigation looking at the invoice, our C&A discount was under my fare, thus my wife’s charges were higher than mine on the invoice. 
I ended up with $410 fcc while hers was $470 which turned out to be correct in total. 

[Roger88]

Sometimes it happens that banks take a certain commission for a refund, usually they charge the sender and the sender (the company) puts these expenses on you. Its not like its a big sum of money, but its big enough to make frustrated. It would be way more fair if at least the bank or the cruise company could warn you about it 

[danv3]

Yeah, I got a $200 refund when I should have gotten $0.  (I canceled so was only eligible for FCC.)

[Tree_skier]

31 minutes ago, jptoz said:

Got my FCC and cruise planner purchases refunded, but FCC doesn't  come out to 125%. It's  more like 110%. Should of known that's the way it would turn out.  After all, RCI uses "new" math.

Could it be that you were calculating  the FCC amount you expected based on the total not the total minus taxes and fees?  Perhaps taxes and fees are yet to be credited.

[marathondolphin]

I finally got my refund, minus the NRD. I was told that am supposed to get the NRD as FCC, but I haven't received anything regarding that. Would love to get some kind of email or notice in my RCC account indicating the FCC. I would be more inclined to book knowing I have some credit coming.

Edited April 30, 2020 by marathondolphin

[Biker19]

1 hour ago, danv3 said:

Yeah, I got a $200 refund when I should have gotten $0.  (I canceled so was only eligible for FCC.)

The $200 was probably for taxes, which are not part of the FCC.

[danv3]

11 minutes ago, Biker19 said:

The $200 was probably for taxes, which are not part of the FCC.

 

I don't think so.  All I had paid was $200 (deposit).  I canceled the cruise myself under "Cruise with Confidence."  It appears to have just been an error.  🤑

[dlb903]

How long did it take for you guys to receive the refund (s)?  

thanks!

[cured]

11 hours ago, Hammergirl said:

Here is my scenario. I cancelled my cruise on 04/04/20.

 

11/04/19 - $1000.00 non-refundable deposit made. Have not seen my FCC for this even though I was told I would see it within 5 days.

11/14/19 - $1800.00 made interim payment towards my cruise.

12/24/19 - $999.00 Cabana and Chill Island passes purchased.

02/03/20 - $2000.00 made interim payment towards my cruise.

 

 

04/04/20 - Cancelled cruise. Total of $4799.00 should be reimbursed to card and $1000.00 of FCC should be given. 

 

04/30/20 here are my refunds that showed up on my CC today.

-1800.00

-490.00

-445.60

-64.40

Total refund $2800.00

 

RCCL shorted me $1999.00. 

 

I am going to call in a bit but wondering if anyone has had this happen. This is SO frustrating!

 

 

you got your $1,800 payment and your $1,000 deposit back (490+445.60+64.40=1,000.) I would venture to guess that you will get the remaining shortly.

Edited May 1, 2020 by cured

[CK57]

Does a FCC show up in cruise planner?   If you ever get it how do you apply it to a new cruise that is secured with new deposit?

[Maverick61]

Sort of - but in a good way.

 

I had 100% refunded, exact to the penny.  But I believe a portion of it should have been in FCC  - however received all 100% back to my CC.  So not complaining at all.  

[Judyrem]

14 hours ago, marathondolphin said:

I finally got my refund, minus the NRD. I was told that am supposed to get the NRD as FCC, but I haven't received anything regarding that. Would love to get some kind of email or notice in my RCC account indicating the FCC. I would be more inclined to book knowing I have some credit coming.

I got the NRD and was not expecting it in the refund!

[Monty11]

Requested my refund on April 16th. Received my full refund on April 30th including my non-refundable deposit. I was surprised it came so quick. Thanks RCCL.